Data Center Technician at HCLTech

Data Center Break-Fix Technician Job Description (Layer 2)

3-6 years of IT network experience

Responsibilities:

• Physically troubleshoot various network components in network infrastructure

  including routers, switches, console servers, and optical transport equipment.

• Provide onsite network support and expertise for all teams on the local data center,

  and act as a liaison for remote networking teams.

• Physical, hands-on replacement of optics, line cards, supervisor cards, and chassis hardware.

• Troubleshooting network link, device, and configuration issues, isolating the problem,

  and fixing the problem.

• Creating new RMA requests through OEM vendors for both replacement devices, as

  well as obtaining technical assistance when troubleshooting devices.

• Tracking, maintaining, and updating asset inventory of defective and replacement parts.

• Tracing and isolating cables through patch panels.

• Testing and cleaning fiber optic cables and optical interfaces.

• Schedule and perform network maintenance, repair, and upgrade tasks as needed

  while minimizing the impact on the production network

• Use internal automation software, tools, and scripts to configure, monitor, and repair

  network equipment.

• Working with cross functional teams, including facilities, cabling, and server teams.

• Perform queue management for alarms, tasks, and incidents and participate in ongoing

  deployment projects.

• Strong working knowledge of Linux OS, CLI navigation, JUNOS, Cisco IOS, and bash.

• Physical audits of inventory and updating asset inventory database.

• The job requires significant time standing, walking, bending, and lifting.

Additional responsibilities

Able to provide onsite support after business hours as part of the on call schedule.

Able to travel to various sites as needed. 

Skills: 

• Experience with Juniper Enterprise, Cisco, and Service Provider network hardware platforms

  and architectures, including data center switching platforms.

• Strong working knowledge of routing and switching technologies and protocols.

• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems,

  tools, and creative problem-solving abilities under pressure.