DATA ENTRY SUPPORT - Spherion
Jacksonville, FL 32218
About the Job
Interested in a unique data entry opportunity with a fortune 500 brand? We are currently hiring data entry agents to work on the Customer Support team for Coach! Become part of the Coach brand, and don't miss this awesome opportunity to start a new data entry journey with Spherion in partnership with Coach!
Perks and benefits working at Coach thru Spherion:
- Choose from a variety of schedules, and find one that meets your needs
- Competitive wages, with performance based raises
- 3 weeks of onsite training to support mastery of your skills and knowledge
- Promotional opportunities: Training Team, Workforce Management, Seasonal Team Lead, and more
- Product Discounts: Up to 60% Coach products and more when hired!
The Customer Care Professional (CCP) is responsible for supporting back office tasks including credit card verification, backorder management and customer communication, processing return credits and exchanges, and processing customer accommodations. Additionally, this position partners cross-functionally on inquiries related to UPS claims, tag/hardware requests, and auditing, as needed.
The successful individual will leverage their proficiency in data entry and customer service to:
- Efficiently leverage multiple systems and tools to research and resolve customer issues
- Process return/exchange and credit/charge transactions
- Research returned items and resolve customer issues in a professional manner
- Effectively communicate shipping delays to customers
- Maintain undeliverable and problem return files
- Review ecommerce orders to detect fraudulent activity
- Other duties as assigned
Responsibilities:
The Customer Care Professional (CCP) is responsible for supporting back office tasks including credit card verification, backorder management and customer communication, processing return credits and exchanges, and processing customer accommodations. Additionally, this position partners cross-functionally on inquiries related to UPS claims, tag/hardware requests, and auditing, as needed.
The successful individual will leverage their proficiency in data entry and customer service to:
- Efficiently leverage multiple systems and tools to research and resolve customer issues
- Process return/exchange and credit/charge transactions
- Research returned items and resolve customer issues in a professional manner
- Effectively communicate shipping delays to customers
- Maintain undeliverable and problem return files
- Review ecommerce orders to detect fraudulent activity
- Other duties as assigned
Working hours: 8:00 AM - 8:00 PM (Various Shifts Available)
Skills:
- Passion for working within a team environment that delivers great customer experiences
- Excellent verbal and written communication skills
- Strong attention to detail
- Effective decision-making, problem-solving skills and follow-up skills necessary
- Ability to maintain a positive attitude in fast-paced work environment
- Excellent organizational skills
- Intermediate computer skills, including proficiency in Windows navigation and MS Office
- Intermediate mathematical and analytical skills
- High school diploma or equivalent required
- Minimum of 1 year customer service or fraud review experience
Education:
High School
Experience:
0-1 years
Qualifications:
- Start date 10/21/2024
- Must be able to work between the hours Monday - Sunday 8am - 8pm
- After 3 week training onsite must be able to work 2 weeks remote and 1 week onsite
- Background checks required
- Ability to interpret data and report appropriately
- Data Entry - Alpha Numeric
- Microsoft Excel
Apply now and let your data dynamo skills shine. Don't let this opportunity slip through your keyboard-nimble fingers!
Perks and benefits working at Coach thru Spherion:
- Choose from a variety of schedules, and find one that meets your needs
- Competitive wages, with performance based raises
- 3 weeks of onsite training to support mastery of your skills and knowledge
- Promotional opportunities: Training Team, Workforce Management, Seasonal Team Lead, and more
- Product Discounts: Up to 60% Coach products and more when hired!
The Customer Care Professional (CCP) is responsible for supporting back office tasks including credit card verification, backorder management and customer communication, processing return credits and exchanges, and processing customer accommodations. Additionally, this position partners cross-functionally on inquiries related to UPS claims, tag/hardware requests, and auditing, as needed.
The successful individual will leverage their proficiency in data entry and customer service to:
- Efficiently leverage multiple systems and tools to research and resolve customer issues
- Process return/exchange and credit/charge transactions
- Research returned items and resolve customer issues in a professional manner
- Effectively communicate shipping delays to customers
- Maintain undeliverable and problem return files
- Review ecommerce orders to detect fraudulent activity
- Other duties as assigned
Responsibilities:
The Customer Care Professional (CCP) is responsible for supporting back office tasks including credit card verification, backorder management and customer communication, processing return credits and exchanges, and processing customer accommodations. Additionally, this position partners cross-functionally on inquiries related to UPS claims, tag/hardware requests, and auditing, as needed.
The successful individual will leverage their proficiency in data entry and customer service to:
- Efficiently leverage multiple systems and tools to research and resolve customer issues
- Process return/exchange and credit/charge transactions
- Research returned items and resolve customer issues in a professional manner
- Effectively communicate shipping delays to customers
- Maintain undeliverable and problem return files
- Review ecommerce orders to detect fraudulent activity
- Other duties as assigned
Working hours: 8:00 AM - 8:00 PM (Various Shifts Available)
Skills:
- Passion for working within a team environment that delivers great customer experiences
- Excellent verbal and written communication skills
- Strong attention to detail
- Effective decision-making, problem-solving skills and follow-up skills necessary
- Ability to maintain a positive attitude in fast-paced work environment
- Excellent organizational skills
- Intermediate computer skills, including proficiency in Windows navigation and MS Office
- Intermediate mathematical and analytical skills
- High school diploma or equivalent required
- Minimum of 1 year customer service or fraud review experience
Education:
High School
Experience:
0-1 years
Qualifications:
- Start date 10/21/2024
- Must be able to work between the hours Monday - Sunday 8am - 8pm
- After 3 week training onsite must be able to work 2 weeks remote and 1 week onsite
- Background checks required
- Ability to interpret data and report appropriately
- Data Entry - Alpha Numeric
- Microsoft Excel
Apply now and let your data dynamo skills shine. Don't let this opportunity slip through your keyboard-nimble fingers!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter
Source : Spherion