Data/IT Support Specialist - ACPE - Emory University

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Description:

The ACPE: The Standard for Spiritual Care and Education (ACPE, Inc.) is a multicultural, multi-faith organization devoted to providing education and improving the quality of ministry and pastoral care offered by spiritual caregivers of all faiths through the clinical educational methods of Clinical Pastoral Education. ACPE is nationally recognized as an accrediting agency in the field of clinical pastoral education by the U.S. Secretary of Education through the U.S. Department of Education.

 

MISSION

• To positively affect people's lives by nurturing connections to the sacred through experiential education and spiritual care.

VISION

• To create measurable and appreciable improvement in spiritual health that transforms people and communities in the US and across the globe.

VALUES

• Diversity and Inclusion - demonstrated through cultural humility, attentiveness and collegiality.
• Integrity - demonstrated through trust, respect and excellence.
• Curiosity - demonstrated through listening, experiential models, innovation and creativity.
• Process - demonstrated through action/reflection, listening, experiential and relational models.
• Service - demonstrated through compassion, authenticity and growth.

ACPE, Inc. is an affiliate of Emory University. Each employee/position makes a critical contribution to the operations of the Association. Staff members must demonstrate commitment to their role, as well as in the support and enhancement of the work of the organization. While ACPE is an independent organization, incorporated in the state of Georgia, our employees are hired and employed through Emory University. The Association strictly adheres to Emory University policies for the employment, health and safety of our employees.

 

KEY RESPONSIBILITIES:

• The Data/IT Support Specialist is responsible for supporting and maintaining the business applications, data, and technological infrastructure within ACPE.
• Regularly assesses ACPE's technological needs, serves as primary administrator for customer relationship system(s), troubleshoots and fixes problems, evaluates new technologies and systems, and implements recommended and approved solutions.
• Serves as the main point of contact and manages the relationships with technology vendors and consultants.
• Maintains routine consultation with Nimble AMS (the Association's database) representatives for the optimal use and operation of the system.
• Oversees the Microsoft Share Point platform including but not limited to: establishing user accounts, creating and controlling access to document libraries/portfolios, and setting designated permissions; performing regular maintenance on the platform, servers, and intranet; providing end-user training; troubleshooting and resolving issues (i.e. password resets).
• Stays up to date with relevant developments and performing appropriate updates.
• Reviews usage and activity reports to perform adjustments and ensure optimized user-experiences.
• Assists with managing business software licensing and users for all ACPE technology solutions.
• Monitors hardware and software technology inventory use and upgrades required; researches latest technology and provides recommendations for IT infrastructure improvements to the Director of Communications and IT.
• Monitors and pro-actively improves the health and security of ACPE technology environments (e.g. coordinating staff security training, email phishing simulations, and Microsoft 365 security improvements).
• Provides users (i.e., staff, members, and contractors) with on- and off-boarding IT support.
• Manages relationships with all technology vendors and consultants.
• Monitors and assists with general IT support tickets where necessary.
• Data Management Support: Leads collaboration to capture organizational metrics for routine reporting and planning.
• Conducts regular reviews/clean-ups of all housed data for accuracy and compliance.
• Manages and ensures all requests are completed in accordance with data privacy laws.
• Performs data retrieval and backup procedures to prevent data loss.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS:

• Five (5) years of professional experience in IT and application administration OR a Bachelor's degree with three years of IT experience required.
• At least two (2) years of experience as a Share Point and Nimble/Salesforce administrator preferred.
• Excellent project management and documentation skills with demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, manage laterally and up-wards, and attend to detail.
• A documented history of successful project completion.
• Strong data analysis, management, and cleaning skills including experience with and ability to use various analysis tools like MS Excel.
• Ability to assess and convey the impact of new requirements of ACPE platforms and all upstream and downstream applications, systems, and processes.
• Strong interest, understanding, and ability to quickly master new technology.
• Experience with nonprofit processes preferred.
• A successful candidate will hold advanced knowledge of Nimble AMS, Microsoft Share Point, and similar discipline-specific software.

 

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs.  Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.

Emory Supports a Diverse and Inclusive Culture:

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.