Data Management Specialist - Nextech
Melbourne, FL 32904
About the Job
Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.
As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!
Role:
The Data Management Specialist collects data, enters information into a database and ensures that the data collection sources are accurate. The job duties include examining data, putting data points into a database, and using statistical software to create a data model, such as regression analysis.
Benefits:
- Excellent Health Insurance options including a FREE employee only option
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
- FREE life insurance equal to your annualized pay rate
- 401k with a 50% match up to the first 6% of your contributions
- 7 paid Holidays
- 2 paid Personal days
- 10 paid Vacation days
Essential Duties and Responsibilities:
- Accurately processes customer information and ensures completion within time deadlines
- Facilitates system updates as customer or default changes occur
- Reviews prepared data to ensure it is accurate and complies withcompany procedures.
- Interfaces and coordinates with operations, customer services and account management
- Escalates any serious operational issues immediately to the Customer Service Supervisor
- Generates maintenance work orders from Sales contracts
- Other related duties as assigned
Required Knowledge, Skills, and Abilities:
- Ability to input a large volume of data into the system accurately, meticulous attention to detail and ensures that everything is input in a timely manner
- Effective communication skills
- Sufficient relevant experience working with data entry and customer data management.
- Proficient knowledge of using all Windows (word/excel/ outlook)
- Must demonstrate good customer service behaviors
- Ability to work and communicate confidently within a diverse environment and with all levels of the organization
- Ability to type at least 55+ WPM
Education and Experience:
- High School Diploma or equivalent required, Associates Degree preferred
- 1 – 2 years of related experience required
- Previous experience in HVAC Industry or other service business preferred
Physical requirements:
- Continuously able to work in office environment
- Able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer.
- Continuously able to work in office environment
- Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
- Continuously able to sit at a computer for up to 8 hours
- Able to alternate between sitting and standing, as needed throughout the day
- Occasionally able to lift up to 15 lbs
- Continuously requires vision, hearing, twisting, and talking
- Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
- Rarely requires climbing