Data Support Specialist - UMOM New Day Centers

Job Title: Data Support Specialist

Supervisor: Director of Evaluation and Impact

Classification: Exempt

Salary Range: $60,000 - $62,000 annually

About UMOM New Day Centers: Founded in 1964, UMOM New Day Centers is Arizona's largest provider of services for families experiencing homelessness. UMOM restores hope and rebuilds lives by providing shelter, supportive services, and affordable housing.

We would not be able to make this difference in the community without our amazing UMOM team. We value our employees' time and hard work, which is why we offer competitive pay and exceptional benefits, including free medical, dental, vision, short term disability insurance, a matching 401k plan, company-paid life insurance, an employee assistance program (EAP), health savings accounts, and more. We also offer 16 paid holidays and paid time off (PTO) accrual from day one. Most importantly, you'll have the opportunity to work with the most passionate team around!

Position Description: We are seeking a professional, experienced, self-motivated, and organized individual to join the UMOM Team as a Data Support Specialist. This position is responsible for providing ongoing staff training and technical support, ensuring data quality and integrity, generating monthly reports, and supporting a data-driven culture of accountability.

Essential Duties and Responsibilities:

Staff Training & Support

· Trains program staff to effectively use UMOM's internal tracking system, Efforts to Outcomes (ETO), which supports the data and information needs of all UMOM programs, the Board of Directors, funders, partnering agencies, and the entire UMOM organization.

· Supports staff in the regular utilization of the Homeless Management Information System (HMIS).

· Creates and maintains ETO and HMIS training curriculum, user manuals, and instructional materials.

· Responds and follows up in a timely manner to staff questions and data quality corrections in Freshdesk.

Reporting and Measurement

· Fulfills UMOM's reporting requirements for internal evaluation and external funder compliance.

· Collaborates with program staff and managers to implement program improvements, support program information needs, and evaluate program performance.

· Generates regular data quality reports and creates processes and procedures to ensure accuracy of information and compliance with grant requirements and data standards.

Database Management

· Manages all ETO and HMIS user accounts, system settings, and security access.

· Creates and maintains custom forms and displays within ETO software to assist in the organizational tracking of projects and to improve program efficiency.

Qualification and Competency Requirements:

Experience and Education

· Bachelor's degree required, ideally in a related field (or equivalent level of experience)

· Experience providing training, database or data reporting support in a social service agency preferred

· Experience working with underserved or disadvantaged populations preferred

Data-Driven Evaluation, Reporting, and Monitoring

· Ability to effectively monitor numerous data related details and accurately identify any errors or missing information

· Understands how data informs programmatic decision making that allow UMOM to track program effectiveness

Computer skills

· Proficiency with applications including Microsoft Word, Excel, Power Point, and Outlook.

· Experience with Efforts to Outcomes (ETO), SAP Business Objects Web Intelligence, MS Power BI, and/or HMIS software is preferred.

Compliance

● Valid Level One Fingerprint Clearance Card or the ability to obtain one

● Valid AZ driver's license and a driving record that falls within UMOM's policy

● Ability to clear the Central Registry Screening from the Department of Child Safety.

● Ability to pass a pre-employment drug screen.

Physical Activities and Working Conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

· This position is typically performed in an interior, environmentally controlled office setting. The duties of the job require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to printer, calculator, copier, telephone and associated computer/technology peripherals.

Additional Attributes

· Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks

· Ability to exercise excellent independent judgment and take ownership of decisions

· Ability to think on a broad, systems-level relative to the scope of the position

· Ability to work independently and self-manage to achieve goals while being a strong team player

· Ability to organize, meet deadlines, and delegate appropriately

· Ability to cope with and embrace change, risk, and uncertainty

· Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Work Schedule: The typical schedule for this position is Monday-Friday, normal business hours. This position allows for a hybrid schedule depending on the needs of the position and the organization.

Other: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.