Databade Administrator - Mel Trotter Ministries

Summary of the Role

The Database Administrator (DBA) is responsible for providing administration, troubleshooting, and for furthering the continued development of donor and volunteer information, data quality, and evolving best practices relating to the Mel Trotter Ministries Donor CRM (Virtuous) and its data, as well as the Volunteer platform (Get Connected) and its data. The DBA will assist, communicate with, and coordinate with all Mel Trotter staff and departments as needed to ensure data integrity, data accuracy, and information/analytic access and distribution. Additionally, the DBA will assist, as necessary, with monetary donations, receipting processes, and work closely with the Development and Finance departments to support data integrity for all donor related information. The DBA will also assist with all miscellaneous tasks and projects assigned or authorized by the Advancement Operations Manager and Development Director and/or Mel Trotter Ministries Executive Management.

Mel Trotter Ministries Staff Attributes

We expect all staff to project and exemplify a passion for a faith-based approach to advocacy for the guests, to be humble, supportive team players, who acknowledge their own gifts and those of others, are truthfully transparent, seek input from others, admit and learn from mistakes, are highly coachable and approachable. We expect a hungry, innovative, goal-oriented, eager contributor, who shows a dedicated work ethic. We expect our staff to exhibit empathy, compassion, active listening, to be self-aware, sensitivity across racial, class, and cultural lines, ethics, and approachability. We look for work habits of punctuality, dependability, accountability, responsibility, cooperation, team participation, integrity, problem-solving, and overall positivity.

These attributes, combined with the performance of your duties and meeting set goals/ metrics, will be the items we base your overall job performance on. Please refer to them often and feel free to ask for feedback on these areas regularly.

Job Plan

· Stay up to date with industry standards for Non-Profit CRM management and support and present updates to systems and processes where beneficial.

· Develop documented processes and procedures for CRM and DBA related duties as needed, and as requested by AOM.

· Work with AOM to set attainable and realistic metric goals.

· Ensure and preserve data, record, and overall CRM and volunteer management accuracy.

· Be pro-active in development and process of efficiency, automation, processes, data cleaning and all aspects of data and CRM optimization.

· Attend industry and technical training as necessary and as scheduled.

· Provide all information, analytics, reports, data, as requested by AOM.

Database Administrator (DBA)

Classification: Full-time, Exempt

Reports to: Advancement Operations Manager (AOM)

Effective Date: 2024

· Work with the Finance department to ensure that organization is compliant with IRS giving regulations, and other internal and external policies.

· Provide Finance team reporting from CRM for cash application.

· Support Advancement Team with all necessary data and CRM access (including training), as necessary to fulfill their jobs.

· Coordinate/communicate with IT staff as needed.

· Provide support to all groups, internal and external, with data needed to complete projects such as direct mail, events, call centers, and other parties requiring CRM data.

· Additional duties as assigned.

Qualifications

· Bachelor's Degree (preferred)

· Highly connected in local donor circles and non-profit organizations, including consistent personal history of giving

· Excellent interpersonal skills, and professional verbal and written communication

· Productive independent worker and positive team participant with excellent relationship building skills

· Highly organized, with excellent attention to detail and timeliness

· Proficient with Microsoft Office and donor database use (including, but not limited to Virtuous, Get Connected)

· Ability to gather, analyze and utilize donor, numerical, and financial data

-1 Year of knowledge in Virtuous CRM

-1 Year of knowledge in PowerBI

Working Conditions

· Understand, speak, read, and write fluent English

· Ability to communicate verbally and to accurately hear, with hearing correction

· Ability to see 20/20, with vision correction

· Able to use fine motor hand functions