Database & IT Coordinator - Seneca Park Zoo Society

Department: Administration

Direct Supervisor: Systems Manager

FLSA Status: Non-Exempt

Salary Range: $41,000 - $47,000 a year

Working hours: Primarily Monday through Friday (All Zoo Society staff work some weekends and evenings for Zoo events)

General Summary:

Provide all levels of support for Seneca Park Zoo Society's day-to-day operations to ensure data health and integrity, focusing on the organization's Salesforce operating platform, including integration with Shopify and Marketing Cloud. The ideal candidate will be inquisitive and willing to immerse themselves in problems that need solutions.

Duties

• Responsible for a suite of tasks daily (Salesforce checklist) for Salesforce integrity
• Daily monitoring of online transactions ensuring accurate syncing and data health
• Performing data cleanup tasks on legacy data to enable historical reporting
• Creation and testing of all Shopify products before they go live
• Assist Finance Department in ensuring month end reports are accurate.
• Assist with trouble shooting of systems (e.g. ticket scanning at events)
• Assist with training to better support all SPZS staff
• Assist users in creating reports and dashboards in Salesforce; review and test for accuracy
• Serve as first point of contact for Salesforce when the Systems Manager is not available.
• Monitor tickets with our managed IT service provider, Brite, to ensure timely resolution of issues
• Oversee management of VoIP phone system
• Manage technology asset tracking and monitor inventory.
• When technology interuptions occur, be available to troubleshoot and find solutions to get the business operational. Use discretion to escalate when necessary.
• Assist with Zoo events when applicable. Includes evening and weekends as needed.
• Other duties as assigned.

Qualifications:

• Minimum Associates Degree in Information Systems or related field with minimum three years' experience. An equivalent combination of education and experience may be considered.
• Minimum of one year experience with donor management software
• Salesforce admin experience a plus.
• Must be data-driven and have exceptional attention to detail
• Computer competency essential, including Microsoft Office 365 (moderate Excel literacy required)
• Shopify and Marketing Cloud experience desired
• Accuracy and speed essential.
• Demonstrates strong data analysis ability, organization, dependability, and communication skills.
• Ability to work well with team members and switch tasks as need requires.
• Willingness to learn new skills and procedures, as well as follow documented procedures.
• Willingness to work flexible hours and shifts as needed.

Physical Requirements:

• Ability to work at a computer for extended periods of time.
• Some lifting < 40 lbs.

Seneca Park Zoo Society is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.