Day Time Associate - Ace Hardware
Dubuque, IA 52002
About the Job
About Steve's Ace Home & Garden
We are a growing, locally owned and operated retailer based in Dubuque, IA and we are looking for some new team members. We offer competitive pay, benefits and an awesome employee discount. If it sounds like we might be a good fit, let's connect!
General Summary
The Daytime Associate will assist in offering outstanding customer service while greeting guests, scanning merchandise, applying discounts, processing payments, and handling returns at the registers. They will also receive, stock, price, and bag merchandise as well as help to maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service
• Project a positive representation of Steve's Ace.
• Greet customers entering and throughout the store. Thank customers by name, when possible, when they are leaving the store.
• Proactively assist guess in solving problems.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Clear customer checkout lines quickly and efficiently.
• Answer and monitor all calls and pages promptly, courteously and effectively.
• Communicate any problem or issue that requires management assistance.
• Continually build product knowledge base and possess the ability to assist customers with store layout and product location.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Register Operations
• Follow all cash register transaction procedures.
• Responsible for balancing of register drawer.
• Adhere to any Store Support Center program or promotion that may require implementation at the cash registers.
• Participate in store and Cashier meetings.
Front End Appearance and Upkeep
• Keep the front end, including checkout areas and entrance doors, neat and clean at all times. Face and dust front end.
• Assist with keeping impulse counters stocked and faced, rotate fresh merchandise in as seasons change.
• Ensure fresh ads are stocked in shopping carts at all times.
• Ensure forms and supplies are stocked at all times.
• Assist with decorating the front end according to the Store Support Center program.
• Call for cart pickups when necessary.
• Inform management when merchandise returns need to be put away.
Other Essential Requirements
• Retail experience preferred but not required.
• Physical Demands: Standing, walking, lifting (up to 25lbs frequently, and occasionally up to 50lbs) and climbing.
No experience is necessary. All employees will be required to complete orientation, basic, advanced, and expert training as well as ongoing continued education.
Salary $10-$16 per hour based on knowledge, experience, and availability
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
