DCF Guns, E-Commerce/Call Center Sales Associate - DCF Guns
Greenwood Village, CO 80111
About the Job
Are you motivated to be a part of a dedicated and motivated team working in a fun environment? Then DCF is the place for you! We are continuing to grow, and we are looking for a motivated full-time Call Center/E-Commerce Associate for our newest division. The role is hourly based plus sales commissions, and will be based out of the PIN Business Network Office in Greenwood Village.
If you meet these qualities and want to join a team of hard working, fun, gun-loving people, we would love to talk to you! Please apply here. Please be sure to answer all the pre-screening questions in order to be considered.
DCF is Colorado's premier indoor shooting range, gun store, gunsmithing shop, and source for firearm training and education. We've raised the bar when it comes to outfitting customers for the shooting sports, making us truly A Higher Caliber of Service.
Job Summary:
The Call Center/eCommerce Associate (Outbound Sales) will work directly with the E- Commerce Manager for the management and success of visual product presentation online. Attention to detail is required to ensure that product production specs are represented online enhancing the overall customer shopping experience. Additionally, Associates will handle a large volume of inbound and outbound calls in a timely manner, meeting monthly sales production goals.
General Accountabilities and Responsibilities:
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a callers request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
- Manage the processing of outbound sales from assigned E-Commerce platforms (ie Guns.com, Gearfire, Gunbroker, etc)
- Communicate to in store management and coordinate the pulling of all in-store products as they sell
- Communicate shipping needs to appropriate store Admin
- Respond to inquiries within the transfer mailbox and others as assigned
- Respond to customer inquiries from website, email, text message, etc as they relate to outbound sales
- Participate in regular review of Call Center information database for accuracy and completeness.
- Input sales orders, layaways or special orders as appropriate
- Maintain daily/weekly/monthly sales production goals as metrics are established
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company's existing product suite, and seize opportunities to upsell when appropriate
- Meet individual assigned metrics (such as inbound and outbound calling and/or upsell opportunities)
- Create and maintain record of daily problems using call-center database
Education and Experience:
- Education: High School Diploma
- Experience: At least 6 months of e-commerce experience or equivalent experience
Skills:
- Excellent verbal and written communication
- Efficient process and time management with ability to prioritize
- Highly process-driven
- Highly Self-Driven
- Highly organized
- Highly detail-oriented
- Service-oriented
- Critical thinking
- Flexibility
- Collaborative
- Tech Savvy
- Basic computer software knowledge
Benefits:
Generous PTO policy. Health benefits offered including employer-sponsored health, dental, and vision plans - eligible the first of the month following 30 days of employment. Employer paid life insurance with a $50,000 benefit, effective the first of the month following 60 days of employment (additional amounts available for purchase). Voluntary insurance available including life, AD&D, STD and LTD. 401k available after 6 months of employment. Individual range membership at no charge plus discounts on firearms, ammunition and merchandise.
DCF Guns is an EEO employer
*This is a full-time position, and includes evenings and weekends, and will be based out of the PIN Business Network Office in Greenwood Village. Pay is hourly plus commissions. Must have reliable transportation. Must submit to a background check. Pay is based on E-Commerce, Sales, and/or Firearms knowledge and experience.
