Dealer Escalation Specialist Call - CNH INDUSTRIAL AMERICA LLC
RACINE, WI
About the Job
JOB REQUIREMENTS: Dealer Escalation Specialist - Call Center Parts
Support Location US-Remote US ID 2024-26272 Category Support Position
Type Full-time Overview CNH Industrial is a world-class equipment and
services company dedicated to advancing the noble work of agriculture
and construction workers. Driven by our shared purpose of Breaking New
Ground, we are passionate about bringing Innovation, Sustainability, and
Productivity to all that we do. As a truly global company, CNH
Industrial's 37,000+ employees form part of a diverse and inclusive
workplace, focused on empowering customers to grow, and build, a better
world through our core brands: Case IH, STEYR, New Holland Agriculture,
CASE, and New Holland Construction. The Dealer Escalation Specialist is
an empowered and vital direct link between multiple crucial team members
(including dealers, vendors, field personnel, as well as manufacturing,
logistics, and supply chain to rapidly resolve part availability needs
and orchestrate critical shipments to improve company image, competitive
advantage, customer and dealer satisfaction, equipment uptime, as well
as cultivate dealer service capability. This position is 100% remote and
can be located anywhere in the U.S. Responsibilities Negotiate orders,
coordinate shipments, and supervise related activities of third-party
vendors to ensure part orders flow optimally through systems and
processes in accordance with our organization's customer service
standards with the goal of reducing customers machine down-time.
Navigate through multiple software platforms and prioritizing daily
responsibilities and job goals Provide problem resolution to the dealer
in a clear, detailed, and empathetic manner. Ensure all inquiries and
responses meet or exceed standards to improve dealer satisfaction.
Understand traffic transportation rules and regulations such as,
carriers, weight constraints and shipping charges Understand and
striving to meet or exceed contact center metrics while providing
excellent, consistent, 'world-class' customer service. Qualifications
* Associate degree or equivalent experience. High School Education or
equivalent experience plus 2 years of customer service work experience.
* Six months Contact Center and/or Customer Service experience working
daily in multiple computer systems, including Outlook and Microsoft
Office Suite (Word,... For full info follow application link. CNH
Industrial is an equal opportunity employer. This company considers
candidates regardless of race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran status.
Applicants can learn more about their rights by viewing the federal
"EEO is the Law" poster and its supplement at
https://www.dol.gov/agencies/ofccp/posters. CNH Industrial participates
in E-Verify and will provide the federal government with your Form I-9
information to confirm that you are authorized to work in the U.S.
* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/382224AFE3ED4055 Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.
Support Location US-Remote US ID 2024-26272 Category Support Position
Type Full-time Overview CNH Industrial is a world-class equipment and
services company dedicated to advancing the noble work of agriculture
and construction workers. Driven by our shared purpose of Breaking New
Ground, we are passionate about bringing Innovation, Sustainability, and
Productivity to all that we do. As a truly global company, CNH
Industrial's 37,000+ employees form part of a diverse and inclusive
workplace, focused on empowering customers to grow, and build, a better
world through our core brands: Case IH, STEYR, New Holland Agriculture,
CASE, and New Holland Construction. The Dealer Escalation Specialist is
an empowered and vital direct link between multiple crucial team members
(including dealers, vendors, field personnel, as well as manufacturing,
logistics, and supply chain to rapidly resolve part availability needs
and orchestrate critical shipments to improve company image, competitive
advantage, customer and dealer satisfaction, equipment uptime, as well
as cultivate dealer service capability. This position is 100% remote and
can be located anywhere in the U.S. Responsibilities Negotiate orders,
coordinate shipments, and supervise related activities of third-party
vendors to ensure part orders flow optimally through systems and
processes in accordance with our organization's customer service
standards with the goal of reducing customers machine down-time.
Navigate through multiple software platforms and prioritizing daily
responsibilities and job goals Provide problem resolution to the dealer
in a clear, detailed, and empathetic manner. Ensure all inquiries and
responses meet or exceed standards to improve dealer satisfaction.
Understand traffic transportation rules and regulations such as,
carriers, weight constraints and shipping charges Understand and
striving to meet or exceed contact center metrics while providing
excellent, consistent, 'world-class' customer service. Qualifications
* Associate degree or equivalent experience. High School Education or
equivalent experience plus 2 years of customer service work experience.
* Six months Contact Center and/or Customer Service experience working
daily in multiple computer systems, including Outlook and Microsoft
Office Suite (Word,... For full info follow application link. CNH
Industrial is an equal opportunity employer. This company considers
candidates regardless of race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran status.
Applicants can learn more about their rights by viewing the federal
"EEO is the Law" poster and its supplement at
https://www.dol.gov/agencies/ofccp/posters. CNH Industrial participates
in E-Verify and will provide the federal government with your Form I-9
information to confirm that you are authorized to work in the U.S.
* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/382224AFE3ED4055 Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.
Source : CNH INDUSTRIAL AMERICA LLC