Dealer Service Technology Coordinator at V-Soft Consulting Group, Inc

Spotlight Call:
Looking for someone technical, but the job is still more business side.

Gathering requirements are the main focus. It is full scope so the person will be managing the business side of the project.

Still most of it will be entry level needs.
They will be working directly with dealerships.

It will be fully remote.

Not looking for programmers.
Want to see aftersales experience much more than retail.

Dealer Service Technology Coordinator
Primary Location: Auburn Hills, Michigan

V-Soft Consulting is currently hiring for a Dealer Service Technology Coordinator for our premier client in Auburn Hills, Michigan.

Education and Experience

• Bachelor Degree in Business Management, Computer Science, Automotive Management, or related discipline, or equivalent work experience is required.
• Previous working experience with Agile Methodologies.
• Hands on experience authoring and refining user stories, grooming product backlogs, and prioritizing conflicting requirements.
• Strong Dealership Service process knowledge.

Desired:

• Masters degree or equivalent is desirable.
• German language knowledge.
• UX design experience.
• Experience with client service applications and systems.

Knowledge, Skills and Abilities

• Excellent cross-functional communication.
• Superb presentation.
• Ability to organize data for presentations at the executive level.
• Quality driven and reliable high attention to detail.
• Strong analytical and problem-solving skills.
• Effective operational organization, time management & planning.
• Program & Project execution. Efficient and effective solution delivery.
• Adaptive planning & flexibility - ability to respond to change, report progress, and stick to a plan.
• Skilled in the use of software, business intelligence and analytics.
• Strong computer skills, Excel, Word, Power Point.

WHAT YOULL DO:
Job Responsibilities:
Be Agile:

• Create presentations, product documentation, and other materials, as part of acting as an information expert for products.
• Documents user stories & requirements for the program.
• Monitors feedback and coordinate resolutions.
• Develops and execute test cases part of UAT.
• Adapts to constant change and understands how to be agile.

Be Visionary:

• Creates reporting to mark trends and identify potential system improvements.
• Develops and maintains a vision for product features and communicates that vision across various stakeholders.
• Develops and optimize industry leading business processes.
• Identify patterns in feedback to quickly identify growing issues.
• Introduces the leading-edge features to the product.
• Assess value, develop use cases, and prioritize user stories, epics and themes. Focuses on maximum value and alignment with program strategy.
• Responsible for quantifying the ROI for these new technologies and developing business cases for budget consideration.

Be Collaborative:

• Understands brand impact and makes scope decisions to maximize the return on investment.
• Work across teams to resolve system issues or feedback.
• Defines clear acceptance criteria for each program feature.
• Understands complex technical concepts and presents them in simple terms to non- technical team members.
• Understands end-to-end processes. Manages requirements dependencies.

Interested?
Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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