Dealer Services Representative *Waterbury, VT* - Darn Tough Vermont

The Company:

Founded in 1978, Cabot Hosiery Mills is an American manufacturer of premium socks with uncompromised comfort, durability, and fit. With a family of brands including Darn Tough Vermont, Wide Open, and Cabot & Sons, our mission is to make the world’s best socks, in Vermont, USA, and back them with our Unconditional Lifetime Guarantee. We are family owned, three generations strong, and have yet to produce our best sock.

Job Summary:

As we continue to scale one of the fastest growing apparel brands, we are seeking a Dealer Service Representative who will play a pivotal role in ensuring exceptional customer service support for our retail accounts. Your responsibilities will encompass order entry, order management, handling shipment inquiries, addressing warranty claims, and facilitating return authorizations. We are seeking a detail-oriented and multitasking individual who can adapt to changing priorities and thrive in a fast-paced office environment.

Key Responsibilities:

• Order Entry: Efficiently process and manage orders for all assigned dealer accounts.
• Dealer Support: Collaborate with dealers and Sales Representatives to resolve dealer-related issues.
• Customer Inquiries: Address dealer inquiries related to orders, ship dates, logistics, billing, and other customer needs promptly.
• Communication: Provide timely responses to customers via email and telephone, maintaining excellent written and verbal communication skills.
• Order Fulfillment: Actively manage open order fulfillment to ensure customer satisfaction.
• Adaptability: Be ready to perform other duties and tasks as assigned by the Manager and adjust to changing priorities.
• Compliance: Understand and adhere to all applicable company practices, policies, and procedures.

Qualifications:

• Education equivalent to: High School diploma or GED

• This position requires commitment to embrace the company’s culture through the alignment of personal behaviors with the company’s core values. 
• Communication Skills: Exhibit excellent written and verbal communication skills and the ability to communicate effectively at all levels of management.
• Computer Proficiency: Possess knowledge of personal computer operation, including software and web browsing experience.
• Software Proficiency: Proficiency in Microsoft Office Suite, including Outlook, Word, PowerPoint, Excel, and PowerBI.
• Attributes: Be detail-oriented, energetic, highly organized, and highly motivated, with a demonstrated ability to multi-task and prioritize customer issues.
• Adaptability: Ability to work in a fast-paced office environment and adapt to changing priorities.
• Team Player: Demonstrate the ability to work both independently and collaboratively in a team environment.

Working Conditions:

• Environment: Office environment.
• Flexible nature to manage competing and changing priorities
• Travel locally to all of the organization’s sites and locations occasionally

At Cabot Hosiery Mills,  we have a list of shared company values – one of them is We Value Differences. Where you come from, how you identify, your age, and other descriptions are something that makes you, you, and we respect that. We’re an honest group of people and work hard, if you like that, we encourage you to apply.

This job description should not be interpreted to be a complete list of all the duties, qualifications and responsibilities performed by the jobholder.  To maintain organizational flexibility, the organization has the discretion to add, drop or change at any time the duties, responsibilities and expectations of this position. This job description does not constitute an offer of employment, continuous employment or an employment contract. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions of this position