Dealer Services Specialist - Power Sports and Products - American Honda Motor Co Inc

What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

This role is responsible for coordinating the PE Dealer Services tasks and activities for CBU Field/Fleet dealers. Key responsibilities for Dealer Services include order fulfillment, order inquiries, order management, inventory inquiries, dealer inventory transfers, return authorizations, and exceptional customer service for Field, Fleet, and Distributor accounts. Additionally, this position will support various special logistics projects related to department inventory, warehouse coordination, auctions, and special shipments. The role will provide daily supervision of order desk staff and inbound call process, while ensuring adherence to corporate directives and standards.

Key Accountabilities

• Support order desk staff by assigning cases, monitoring daily activities, provide standard operating procedures (SOPs), offer clear guidance, and deliver job training.
• Monitor the inbound call process and address escalated calls from dealers to ensure exceptional customer service.
• Handle requests and generate reports for management on department inventory, returns reconciliation, auctions, special shipments, and projects.
• Ensure orders are processed accurately and on time, from purchase order (PO) to invoicing.
• Work with internal teams and management to resolve issues efficiently.

Qualifications, Experience, and Skills

• Bachelor's degree in Business, Marketing or related field experience.
• Proficient in SAP.
• More than 2 years of experience in customer service.
• Minimum of 3 years in order processing and order management.
• Skilled in Microsoft Excel and Word.
• Strong time management skills.
• Detail-oriented with a focus on processes.
• Excellent interpersonal and communication skills.
• Self-motivated with a strong willingness to learn.

Working Conditions

• Hybrid position (60/40 split).
• Cubicle environment.
• 5% travel requirement. 

What differentiates Honda and make us an employer of choice?

Total Rewards:
•    Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
•    Paid Overtime
•    Regional Bonus (when applicable)
•    Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) 
•    Paid time off, including vacation, holidays, shutdown
•    Company Paid Short-Term and Long-Term Disability 
•    401K Plan with company match + additional contribution
•    Relocation assistance (if eligible)

Career Growth:
•    Advancement Opportunities
•    Career Mobility  
•    Education Reimbursement for Continued Learning
•    Training and Development programs 

Additional Offerings:
•    Tuition Assistance & Student Loan Repayment
•    Lifestyle Account
•    Childcare Reimbursement Account
•    Elder Care Support
•    Wellbeing Program
•    Community Service and Engagement Programs
•    Product Programs
•    Free Drinks Onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.