Dealer Warranty Clerk - Keystone Ford

Job Description

Dealership warranty clerk responsibilities include: 

• Review and process warranty claims for vehicles, ensuring they are complete and accurate within manufacturer specifications
• Maintain, scan and submit records of processed and completed claims 
• Follow up with service advisors regarding unpaid claims 
• Post-warranty payments to appropriate accounts
• Collaborate with internal departments to resolve warranty-related issues
• Act as a liaison between customers, service personnel, and Ford Motor Company
• Maintaining rental records that include billing for our Ford Courtesy Transport Program and Enterprise Rental Company
• Stay current with factory recalls and bulletins 
• Attend mandatory training as needed

Warranty administrators required skills include:

• Strong communication skills that include proactive listening skills
• Thoroughness and diligence with details
• Be analytical 
• Able to multitask 
• Being proactive and decisive is essential 
• Knowledge of the automotive industry and warranty procedures, and prior customer service is preferred but not required. 
• Some accounting is preferred but not required
• Proficient with Microsoft Office applications
• Willing to be a self-starter and thrive in a team environment
• Must be reliable, consistent and trustworthy

Company Description

For over 30 years, Keystone Ford has provided quality vehicles to Pennsylvania drivers at competitive prices. As the area's leading Ford dealership, local residents know that they can always rely on Keystone Ford. Today, as always, we remain committed to our customers by providing an expansive selection of cars, trucks, and SUVs, fantastic service, and easy financing options.

Keystone Ford and Quick Lane Tire & Auto Center are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant-friendly, online job application!

Keystone Ford and Quick Lane Tire & Auto Center are an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• Opportunity to Advance
• Employee Discounts
• Balanced Work-Life Company Culture
• Health Insurance
• Paid Time Off (PTO)
• Direct Deposit
• 6 Paid Holidays