Debt Solutions Manager - Solarity Credit Union

Solarity Credit Union is seeking a Full-time Debt Solutions Manager at our North 5th branch in Yakima, WA!

As the Debt Solutions Manager, you will make critical decisions to protect and secure assets. Oversee and drive constant improvement in results of Debt Solutions (Collections) operations. Oversee the operations of a complex Debt Solutions function that collects on behalf of multiple related parties, such as Fannie Mae, SBA (Small Business Administration), and other financial institution investors. Lead the Debt Solutions team of skilled, engaged associates that are cross-trained to be collection specialists. Drive excellence, continuous improvement, all within a culture that celebrates wins and progress.

The Cultural Fit

If the following Core Values resonate with who you are in your life, this might be the perfect fit for you:

• Courage: Having the fortitude to remain accountable, maintain the self-esteem of teammates and having the confidence to make decisions based on good judgment.
• Impact: Pursues meaningful results to make a positive difference, not satisfied with the status quo, and you want to constantly exceed the expectations of members and coworkers.
• Passion: You have a member-obsessed mindset and bring energy and focus to all aspects of your job. You are interested in celebrating wins of others, and constantly embrace organization initiatives and change!

The top candidate will...

• Have a minimum of three years of experience in high-volume, operationally detailed, service operations, such as a call center environment.
• Have a minimum of two years of supervisor level responsibility.
• Have mortgage, business real estate, and commercial loan collections experience and expertise, including Fannie Mae and SBA.
• Lead a department to meet and exceed calls per day, calls per loan type, promises made and promises kept metrics based on collections industry standards.
• Turn in higher than industry standard performance in overall collections results, including charge off recovery success rate.

A day in the life of our Debt Solutions Manager...

As a Debt Solutions Manager with Solarity, your typical day may include:

• Review and strategize on commercial at-risk and workout loans with collection staff within agreed timelines.
• Collaborate with Credit Quality department to minimize credit union losses.
• Drive continuous improvement through workflow analysis, automation, and innovation.
• Maintain financial records and reports.
• Lead Debt Solutions team by providing guidance on default loan handling.
• Serve as a community leader through involvement.

What else can you expect?

• A highly competitive salary range with the potential for a strong performance-based annual bonus.
• A comprehensive benefits package low cost medical, dental, vision, life, and disability coverage for yourself and your family with a generous employer contribution to your health savings account.
• Generous paid time off allowances plus 12 paid holidays annually.
• A substantial retirement program match of up to 6% of your annual earnings.
• An employee wellness program including EAP coverage and gym reimbursement.
• Tuition reimbursement / student loan repayment programs.
• An organizational culture that is committed to your success.
• Significant opportunity for career growth.
• A Supportive leadership team.
• Excellent member service-oriented culture.
• Annual Salary range $74,259 - $116,032

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EEO Statement:

EEO Statement:

Solarity Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Solarity Credit Union participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 509.248.1720, ext. 1520 for assistance.