Decatur Front Desk Supervisor - Golden Route Operations
Las Vegas, NV
About the Job
City
Las Vegas
State
NV
Shift
Varies
Type of Shift
Full Time
Department
Hotel Ops (excluding Housekeeping & EVS)
Decatur Front Desk Supervisor Arizona Charlie’s Decatur (Las Vegas, NV)
Description:
Summary: Responsible for supervising, coordinating and directing the activities of front office in a manner which will maximize guest service and staff productivity, while minimizing cost. A “working supervisor” position that also performs the duties of a Front Desk Clerk, as needed. Assists the Director of Hotel Operations in the administration of the Front Desk.
Essential Functions:
+ Assists the Director of Hotel Operations with hiring of assigned staff
+ Trains, evaluates, and supervises the front desk staff.
+ Ensures proper staffing/scheduling and that employees receive adequate guidance and resources for achievement of job responsibilities.
+ Completes projects assigned by the Director of Hotel Operations.
+ Monitors front line staff to ensure that the front desk is running efficiently and the level of guest service meets standards.
+ Investigates and corrects shortages and errors
+ Works with hotel management team in planning for hotel promotions, special events and sales groups to ensure maximum utilization of room and block rates
+ Works with sales and housekeeping to ensure that all departments are coordinated to ensure guest satisfaction.
+ Investigates and resolves guest complaints and comments; follow up with involved employees to resolve the matter to the guests’ satisfaction.
+ Maintains established credit policies; take appropriate action in obtaining payments when guest’s ledger accounts exceed normal limits and assists in any collection problems on overdue accounts.
+ Other duties as assigned.
Requirements:
Qualifications/Requirements:
+ 1-2 years hotel front desk experience preferred
+ Previous management experience in hotel/casino environment preferred
+ Previous experience with LMS preferred
+ Must be able to prioritize and work with little direction or supervision
+ Experience with effective organization and time management involving multiple priorities
+ Excellent verbal and written communication skills
+ Outstanding guest service skills
+ Present a professional appearance
+ Ability to effectively communicate in small and large group situations, as well as one-on-one
+ Ability to communicate effectively in English
+ High school diploma or equivalent
+ Bachelors or Associates degree preferred
Required Work Cards
+ N/A
Physical Requirements
+ Sit at a desk or table (approx. 50% of the time)
+ Walk, stand or stoop (approx. 50% of the time)
+ Occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 lbs.
+ Work for sustained periods of time maintaining concentrated attention to detail
+ Vision, speech, hearing, and literacy (critical)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.
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Source : Golden Route Operations
