Decision Support Analyst - Data Resource Center - Nationwide Children's Hospital

The DRC Decision Support Analyst is responsible for the programming/querying, summarization and dissemination of data.  The position requires work with Planning, Regional Development, Community Wellness, other hospital departments, medical staff and external organizations to ensure the availability of timely and accurate information, upon which strategic and programmatic decisions will be made. Strong data skills, including SQL programming and relational database management are required.  Types of reporting include patient volumes, budget projections, utilization management, business surveys, quality initiatives, and ad hoc requests. 

Schedule: Full-time, Monday-Friday (1st shift) 

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here,Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We’re 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud.

Data Reporting

·         Writes SQL code to obtain relevant patient volume data and dashboards to provide meaningful information.

·         Supports production and evaluation of data for strategic plans, market assessments, business plans and quality measures.

·         Provides direct service to            internal/external customers and responds to unexpected customer requests with a sense of urgency and positive action.

·         Analyzes healthcare utilization trends and performance of hospital/physician networks for efficient and timely healthcare delivery.

·         Supports physician data activities, including productivity/RVU benchmarking, physician activity and procedure logs for credentialing, clinical utilization management, Ongoing Professional Performance Evaluation, and ad hoc data requests.

·         Assists in forecasting demographics, demand for services and capacity for short and long-range strategic, programmatic and facility plans and processes.

·         Performs research and develops analyses of services by hospital and competitors, creating service line dashboards and competitor profile data sets.

·         Maintains knowledge of appropriate software and programming tools, including Business Objects/Web Intelligence, SQL, MS Excel, MS PowerPoint, Crystal Reports and mapping software.

Information Assurance

• Processes detailed information with good accuracy.
• Utilizes accepted procedures for identifying data issues and testing solutions and data enhancements. 
• Understands data feeds from source systems and ensures data integrity by cross checking outputs.
• Works directly with Information Services on data integrity issues and application development and communicates with others when a decision needs to be made.

• Maintains strict adherence to all HIPAA rules and regulations regarding the confidentiality of patient information. 
• Strives to complete assignments according to established quality measures.

Project Management

• Participates in definition of scope and methodology for information requests by gathering information from stakeholders.  Once developed, queries required data and presents it to requesting client in user-friendly format.
• Participates in collaborative meetings and may serve as project coordinator (ie, mapping software, SharePoint,..etc).
• Identifies key resources needed to fulfill responsibilities and seeks additional resources when necessary.

• Applies concept of continuous improvement to develop new skills during change initiatives.
• Recognizes changing demands and priorities; responds to day-to-day operational priorities while still making progress on project work.

Teamwork, Collaboration, Professionalism and Leadership

• Participates in collaborative meetings with other DRC and hospital staff to meet goals, objectives and responsibilities.
• Fosters working relationships with leadership in service lines, data vendors, and regulatory agencies in the region and state.
• Receives and uses feedback in order to enhance professional growth.
• Presents data directly to service line committees and resolves common customer complaints, responding to unusual requests with a sense of urgency and positive action.
• Fosters a team atmosphere in the Data Resource Center and other Hospital departments by interacting with others in an honest and straightforward manner, listening to and valuing the opinions and ideas of others, and helping others to accomplish goals.
• Develops and maintains technical and professional skill levels.
• Maintains a professional demeanor in conducting job duties and accepts responsibility for performance.
• Provides training to other DRC staff members in area of specialty.

KNOWLEDGE , SKILLS AND ABILITIES REQUIRED

• One to three years of academic and/or professional experience in data/statistical analysis (health care setting preferred).
• Bachelor’s degree required.  Possible fields of study include Hospital/Health Administration, Business Administration, Planning, Statistics, Health Information Management, Health Informatics, Accounting, Finance, , Actuary Science or other related field required. 
• Familiarity with data management systems and extensive spreadsheet, database and presentation graphics knowledge are required. Skilled in relational database management, reporting software tools (Business Objects, Crystal Reports, SQL Developer), SQL programming, and MS Excel.
• Familiarity with hospital coding systems (including ICD, CPT, MSDRG, APRDRG, CRG) as well as experience using medical terminology.
• Analytical skills to assemble, evaluate and understand large and complex information sets, and to identify current and future trends.
• Excellent communication and organizational skills to effectively interact with external contacts, administrators, medical staff, and employees at all levels. 

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/Vet