Deli Assistant Department Leader 638 - Kroger

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
• Greet customers in a genuine/friendly manner throughout the store; assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Welcome, serve and assist customers; provide back up to the department manager in their absence.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Operate equipment (e.g., slicer, fryer, oven, scale, knives, box cutter, and pricing gun) per company guidelines.
• Ensure opening/closing procedures are followed according to standard operating procedures (SOPs).
• Oversee that the backroom is clean and orderly per SOPs.
• Ensure storage/code dating SOPs are adhered to for all products.
• Ensure proper cold chain procedure is adhered to at all times; this includes delivery to the store, storage, stocking and holding on the sales floor.
• Assure all receiving procedures are adhered to appropriately.
• Follow all merchandising guidelines, including display models, signage and product packaging.
• Verify all Deli associates are properly trained to use the scales to assure correct pricing.
• Confirm removal and disposal of un-sellable product from sales floor.
• Monitor temperature of coolers/freezers to maintain freshness of products.
• Perform stocking duties, ensuring correct placement of stock and refilling of product.
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Maintain ability to work varied shifts and relocate to another store location.
• Physical demands include, but are not limited to, frequently walking, standing, turning, kneeling, reaching, squatting, and stooping/bending, lifting/carrying objects 5 to 80 lbs., pushing/pulling objects 200 to 2,000 lbs., regular exposure to cold temperatures and wet surfaces  Occasionally crawl, climb ladders and walk on uneven ground.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect. 
• Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
• Achieves Results Through Teamwork - Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
• Leads Through Positive Influence - Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
• Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
• Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
• Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
• Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace. 
• Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

• High school diploma or equivalent, 1+ years retail experience; or an equivalent combination of education and experience.
• Effective interpersonal and customer service skills.
• Friendly, approachable and outgoing demeanor/team player.
• Sound judgement/decision making skills.
• Strong math skills (e.g., calculate discounts, proportions, percentages).
• Ability to read/interpret documents (e.g., training manuals).
• Good oral and written communication skills.

With nearly 500,000 associates nationwide, we’re a big company with lots of small, supportive communities. Big opportunities in a place that feels like home is one of the reasons Kroger is a great place to work. We genuinely care about each other, giving back and helping out. We want you to feel inspired to stay and feed your future.