Deli Associate - Sendik's Food Market

Sendik's Food Markets, a Milwaukee Journal Sentinel “Top Workplace” since 2012, is a rapidly growing organization looking to hire people who thrive in a customer-oriented, fast-paced environment. We are a family-owned business with a goal of offering our customers the best grocery shopping experience, period. We do this by selling products of the highest quality for a great value, all while providing exceptional customer service. We currently have 18 store locations – Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield – The Corners, Waukesha – Meadowbrook, Hales Corners, Marquette and Oconomowoc with a focus on continued growth. At Sendik's Food Markets, we pride ourselves on not only our ultimate customer satisfaction and high-quality products, but the 2,000+ associates dedicated to building the Sendik’s Brand. 

Role Title

Deli Associate 

Manager

Deli Manager

Job Summary

As a part of the Sendik’s team, the Deli Associate is responsible for delivering “best in class” customer service to all guests at the Deli counter and on the sales floor. The responsibilities of the Deli Associate is to weigh, package, and price items from the deli cold case and slice meats and cheeses using the deli slicer. The Deli Associate may also prepare the daily salad bar, various deli salads, dip selections based on pre-established recipes. The Deli Associate will also assist in miscellaneous duties, such as, but not limited to, filling the deli case and salad bar when it gets low, maintaining the back coolers and cleaning. 

Our Values:

Service: We will treat every customer like a beloved family member or friend and find a way to say “yes” to our customers. It’s important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere “Thank you for your business!”

Passion: We have a passion for excellence and to be the best at what we do. We will seek product 

knowledge and commit to quality by believing in the Sendik’s brand.

Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use “Red Truck Service” when additional assistance is needed.

Duties/Responsibilities

• Serve customers in the Deli Department while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Slicing meats and cheeses using the deli slicer
• Weigh, package, price and label Deli items
• Assist customers with answering questions and making recommendations
• Take and fulfill customer orders via phone and in person
• Prepare salad bar items, various deli salads, pizzas, sandwiches/wraps, and dips according to the daily production schedule
• Assist with maintaining the back cooler including; rotating stock, dating and cleaning 
• Assist Deli Department with stocking, rotating and facing the Deli wall
• Assist Deli Chef and Cook with minimal food preparation
• Maintain sanitation and temperature logs as needed
• Operate, maintain and clean deli equipment including knives, ovens, fryers, dishwashers, coolers and slicers
• Assist with the training and mentoring of new associates in the Deli Department
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other Deli Department duties as needed 

Qualifications

• Must be a minimum of 18 years of age due to required operation of Deli equipment
• Eagerness to interact with customers
• Strong sense of team – ability to anticipate the needs of the team
• Ability to work at a fast paced and efficient manner
• Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision
• Excellent time management, prioritization and organization skills 
• Ability to stand, walk, lift, bend, push/pull for extended periods of time 
• Ability to lift up to 50 pounds