Deli/Bakery Clerk - Kroger
Roanoke, VA 24012
About the Job
- Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
- Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
- Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
- Recommend deli or bakery items to customers to ensure they get the products they want and need.
- Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
- Prepare foods according to the food temperature logs and follow cooking instructions.
- Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
- Adequately prepare, package, label and inventory ingredients in merchandise.
- Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
- Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
- Label, stock and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Understand the store's layout and be able to locate products when requested by customer.
- Stay current with present, future, seasonal and special ads.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Adhere to all food safety regulations and guidelines.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Display a positive attitude.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Qualifications:
- Customer Service skills
- Ability to handle stressful situations
- Effective communication skills
- Knowledge of basic math
- Ability to obtain current food handlers permit once employed
- Create an outstanding customer experience through exceptional service.
- Establish and maintain a safe and clean environment that encourages our customers to return.
- Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
- Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
- Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
- Create an outstanding customer experience through exceptional service.
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Desired Previous Job Experience:
Desired Previous Job Experience:
- Customer Service skills
- Bakery or Deli experience is helpful
- Retail experience
Source : Kroger
