Deli Clerk I - Festival Foods

Location : Name

Company Overview

ABOUT FESTIVAL FOODS:

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Job Title: Deli Clerk

Type: Hourly

Reports To: Deli Manager

Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and dinner? We are seeking a dedicated Deli Clerk to join our team in our retail grocery store environment, where you'll play a crucial role in food preparation and guest service.

Providing excellent guest service is at the heart of what we do.  Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day. 

Job Description

What You’ll Do:

As a Deli Clerk, you will:

• Guest Assistance: Help guests locate items on or off the sales floor and professionally answer the Deli Department telephone.
• Order Fulfillment: Receive, prepare, and fulfill guest orders and special requests with attention to detail and quality.
• Customer Service: Address guest concerns and resolve issues promptly using the boomerang principle to ensure a positive experience.
• Quality Control: Inspect, rotate, maintain proper temperatures, and replenish all deli products on display to ensure high standards.
• Inventory Management: Maintain proper inventory levels in the deli storage, including containers, lids, spoons, tags, and more.
• Food Safety: Lead by example in maintaining food safety logs and adhering to all safety standards.
• Efficiency: Ensure all quality standards, including quantity expectations, are met by 10 am and 5 pm daily.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Support the Team: Other duties as assigned

What We’re Looking For:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To be successful in the Deli Clerk role, you should have:

• Customer Focus: Ability to deal tactfully and effectively with guests and all personnel.
• Communication Skills: Good oral and written communication skills.
• Effective Problem-Solving: Ability to quickly assess and resolve issues in a dynamic and stressful work environment, while supporting team members.
• Safety Awareness: Comprehensive understanding of safety requirements and company safety policies, including proper training on slicers, lifting techniques, trash compactors, and balers.
• Food Knowledge: Knowledge of the retail food business, perishable department operations, and merchandising skills, with the ability to make timely and effective decisions.

Physical Demands and Work Environment:

• Lifting up to 50 pounds on an occasional basis.
• Full range of upper body motion.
• Ability to work at a fast pace.
• May be exposed to extreme temperatures.

Schedule:

The Deli Clerk is an hourly position with a flexible work schedule that includes weekdays, weekends, and holidays.

Why Join Us?

By joining our deli team, you will become part of a community that values quality, collaboration, and exceptional food service in a fast-paced environment, with restaurant-like quality. We offer competitive compensation, opportunities for career growth, and a supportive work environment.

If you’re ready to share your passion for food preparation and contribute to a delightful dining experience for our guests, we’d love to hear from you. Apply today and help us create delicious meals in our deli!

Benefits Overview

WHY YOU'LL LOVE IT HERE: