Deli Night Lead - Festival Foods

Location : Name:Festival Express Market - Paddock LakeCompany Overview:

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Job Summary:

Job Title:         Deli Night Lead

FSLA Status:    Hourly

Reports To:     Deli Manager

 

Alongside the Deli Assistant Department Manager-PM, the Night Lead provides leadership to all evening associates, lives the boomerang principal, ensures that an enjoyable shopping experience is consistently delivered, and contributes to store sales and profitability.

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works closely with the Assistant Deli Manager-PM to learn day-to-day tasks and perform all duties in the absence of the Assistant Deli Manager.
• Leads, coaches, teaches, and reinforces Festival culture, guest service, and performance expectations to all deli associates.
• Responsible for the thorough and consistent training and leadership of new Deli associates in partnership with the Deli Assistant Department Managers.
• Provides support and additional training to associates 30, 60, and 90 days post-hire to manage retention; partners with Deli leadership on couching or performance opportunities.
• Helps Deli Assistant Manager write and conduct performance reviews of deli associates
• Contributes to store sales and profitability by effectively managing all aspects of deli department operations, to include but not limited to: labor, expenses, accurate pricing, stock levels, merchandising, and guest service.
• Provides excellent services to all guests
• Assists guests with finding items they are looking for on or off the sales floor
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
• If special orders are taken during the evening shift for early in the morning, the night lead takes responsibility of starting the guests order
• Watches over the service case as well as the self-service cases
• Keeps an eye on both cases, determining quality control by filling those items seeming low
• Checks, straightens and fills self-service cases every hour
• Fill and stir all salads and wipe any spills
• Check over hot bar and salad bar every half hour after the manager leaves to ensure standards are met including staying open until required
• Assists all department associates with daily responsibilities while leading by example
• Contributes to overall cleanliness of the department by sanitizing, organizing, and cleaning work areas, shelving, and sales floor as needed
• Maintain food safety logs
• Ensures all quality standards are being met, including quantity expectations at 100% at 10 am and 5 pm
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Other duties as assigned

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school education or equivalent combination of education and experience
• Understands being in a leadership role and how to motivate a team of individuals
• Ability to deal tactfully and effectively with guests and all associates
• Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment
• Complete understanding of all safety requirements and company safety policies
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: slicers, proper lifting techniques, trash compactor, and baler
• Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Lifting  and carrying up to 50 pounds on an occasional basis and push carts of up to 200 pounds
• Full range of upper body motion
• Ability to stand for most of shift
• Ability to work at a fast pace
• May be exposed to extreme temperatures including kitchens, coolers, freezers and sales floor

 

WORK SCHEDULE

The Deli Night Lead is a full time, hourly position

The shift to be worked will vary, including evenings during weekdays, weekends, and holidays

 

 

Benefits Overview:

WHY YOU'LL LOVE IT HERE:

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.Address:25300 75th StreetCity:SalemState:WIPostal Code:53168