Delivery Coordinator - Sheba Foods

About Us:
Sheba Foods brings the taste of Africa to homes and businesses across the U.S. We specialize in a range of prepared meals, beverages, and specialty ingredients. Our mission is to provide high-quality products with exceptional customer service, and our team plays a key role in making that happen.

Position Overview:
As a Delivery Coordinator, you will be responsible for managing and overseeing the day-to-day delivery operations, ensuring that orders are dispatched on time and reach our customers efficiently. You will work closely with drivers, logistics partners, and our warehouse team to guarantee that delivery schedules are met, all while maintaining excellent customer service.

Key Responsibilities:

• Coordinate daily delivery routes and schedules, optimizing them for efficiency and timely arrivals.
• Communicate with drivers to track progress, resolve issues, and provide real-time updates on delivery statuses.
• Ensure all orders are packed, labeled, and loaded accurately for delivery.
• Collaborate with the warehouse team to ensure seamless communication and coordination for outgoing deliveries.
• Provide exceptional customer service by addressing delivery-related inquiries and resolving customer concerns in a timely manner.
• Maintain records of delivery activities, including times, locations, and any issues that arise.
• Work with third-party logistics providers (e.g., DoorDash, UberEats) to manage external deliveries.
• Monitor and maintain the condition of company vehicles, ensuring they meet safety standards.
• Assist with the hiring and training of delivery drivers as needed.

Qualifications:

• Previous experience in logistics, delivery coordination, or dispatch is preferred.
• Excellent communication skills, both written and verbal.
• Strong organizational and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficient in using delivery management software and GPS systems.
• Ability to remain calm and effective under pressure.
• A team player with a proactive attitude.
• Availability to work flexible hours, including weekends, if necessary.

What We Offer:

• Competitive salary with potential for growth.
• Full-time role with benefits including health coverage and paid time off.
• A collaborative and supportive work environment.
• Discounts on Sheba Foods products.
• Opportunities for professional development and career advancement within the company.

If you’re passionate about logistics and enjoy working in a dynamic, fast-paced environment, we’d love to hear from you. Join our team as a Delivery Coordinator and help ensure our customers continue to enjoy the unique tastes of Sheba Foods delivered right to their doorsteps!