Delivery Dispatch - Planet 13
Las Vegas, NV 89109
About the Job
As a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field.
Summary
The Delivery Dispatcher works with customers, business partners, and drivers to deliver exceptional customer service. The person for this position is responsible for answering most inbound calls from customers and drivers. The ideal candidate must be able to provide quotes and coordinate within our dispatch department to ensure customers are receiving orders in a timely manner. Candidate must be able to manage moderate call volumes, must work well with others, possess multitasking abilities and strong work ethic.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answer phones in a professional manner; answers customer's questions concerning price, and use of merchandise.
Educate customer regarding medicinal properties and/or effects
Dispatch delivery orders, as necessary to comply with customer requests and time tables
Develop delivery routes and maintain contact with drivers throughout day
Process orders-performs order entry, reviews orders for correct pricing, quantities, payment information and delivery into calendar
Schedule future orders/deliveries into calendar
Knowledge of the local geographical territory
Prospects and develops relationships with potential customers, or leads to cultivate new business and communicates with outside sales reps.
Assumes other duties as assigned
Comply with all state regulations pertaining to medical and/or retail sales.
Comply with company’s cash handling policies.
Creates an exceptional customer service experience with guests through education, knowledge of products and salesmanship.
Cleans shelves, counters, or tables.
Removes and records amount of cash in register at end of shift. Pulling inventory from the pick-pack room and entering products into the customer’s sales order.
Building and setting up profiles on Dutchie.
Updating all steps during the process on applicable software program applications.
Maintains up to date knowledge on the endocannabinoid system and all applicable properties and/or effects.
Maintains cleanliness of all surfaces and work station area.
Reports all issues to management.
Daily compliance with MME policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; supports organization's goals and values; supports affirmative action and respects diversity.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Personal Appearance - Dresses appropriately for position; keeps self well groomed.
Sales/Service Skills - Achieves sales goals; overcomes objections with persuasion and persistence; maintains customer satisfaction and manages difficult and/or emotional situations.
Attendance/Punctuality - Is consistently at work and on time; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of basic computer systems.
Certificates, Licenses, Registrations
Must possess a Nevada Dispensary Agent work card and be 21 years of age or older. Will be required to complete OSHA 10 and Annual METRC training webinar.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to climb or balance and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Summary
The Delivery Dispatcher works with customers, business partners, and drivers to deliver exceptional customer service. The person for this position is responsible for answering most inbound calls from customers and drivers. The ideal candidate must be able to provide quotes and coordinate within our dispatch department to ensure customers are receiving orders in a timely manner. Candidate must be able to manage moderate call volumes, must work well with others, possess multitasking abilities and strong work ethic.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answer phones in a professional manner; answers customer's questions concerning price, and use of merchandise.
Educate customer regarding medicinal properties and/or effects
Dispatch delivery orders, as necessary to comply with customer requests and time tables
Develop delivery routes and maintain contact with drivers throughout day
Process orders-performs order entry, reviews orders for correct pricing, quantities, payment information and delivery into calendar
Schedule future orders/deliveries into calendar
Knowledge of the local geographical territory
Prospects and develops relationships with potential customers, or leads to cultivate new business and communicates with outside sales reps.
Assumes other duties as assigned
Comply with all state regulations pertaining to medical and/or retail sales.
Comply with company’s cash handling policies.
Creates an exceptional customer service experience with guests through education, knowledge of products and salesmanship.
Cleans shelves, counters, or tables.
Removes and records amount of cash in register at end of shift. Pulling inventory from the pick-pack room and entering products into the customer’s sales order.
Building and setting up profiles on Dutchie.
Updating all steps during the process on applicable software program applications.
Maintains up to date knowledge on the endocannabinoid system and all applicable properties and/or effects.
Maintains cleanliness of all surfaces and work station area.
Reports all issues to management.
Daily compliance with MME policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; supports organization's goals and values; supports affirmative action and respects diversity.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Personal Appearance - Dresses appropriately for position; keeps self well groomed.
Sales/Service Skills - Achieves sales goals; overcomes objections with persuasion and persistence; maintains customer satisfaction and manages difficult and/or emotional situations.
Attendance/Punctuality - Is consistently at work and on time; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of basic computer systems.
Certificates, Licenses, Registrations
Must possess a Nevada Dispensary Agent work card and be 21 years of age or older. Will be required to complete OSHA 10 and Annual METRC training webinar.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to climb or balance and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, gender identity, disability status or protected veteran status. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.
Planet 13 would like to make its customers aware that certain individuals might try and approach them, call them, email them, text them, or reach out to them via social media, presenting themselves as our employees and/or affiliates to try and gain access to your personal information. This is a phishing scam. Planet 13 will never call a potential employee or customer for any form of payment in return for training material, ask for anyone’s direct deposit information, and their banking login and password. Planet 13’s Board Members, and Executives do not work as recruiters and do not communicate with potential employees directly via any form of communication nor do they engage in the offering of positions to potential employees. These claims and offers are fraudulent and we advise everyone to use discretion when handling these situations. If you feel as though you have been a target of this type of scam, please reach out to your local law enforcement. Thank you.
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Source : Planet 13
