Delivery Manager - Front Office Applications - Allegis Group

Job Summary:

The Delivery Manager (DM) is responsible for planning, leading, organizing, and motivating teams to achieve a high level of performance and quality in delivering exceptional business value to users.  The DM is accountable for the delivery of all products and services for Front Office Applications.

At an enterprise level, the Delivery Manager will be leading and managing large, complex enterprise-level projects/initiatives consisting of multiple Agile teams and/or requiring integration with other activities outside the scope of the Agile teams.

At a team level, playing a consultative role to help put in place the appropriate people, process, and tools and coaching members of the team as needed to optimize the efficiency of the project team, helping agile teams be successful and on a solid path of continual improvement. 

Required in-office presence at least 4 days per week if located in the DMV metro area 

Remote eligible for candidates located outside of the DMV metro area

Essential Functions:

• Provides thought leadership and direction to all aspects of products and services, and partners with peers to ensure roadmaps align with business strategy
• Establishes direction and clear sense of meaning to inspire teams in creating their own connection and passion to the business goals; orients others around a shared vision
• Manages concurrent, high visibility products/projects/services using agile methods in a fast-paced environment that may cross multiple business divisions; blends traditional project management principles and practices with agile development approach to fit large, enterprise-level initiatives
• Identifies risks, mitigation plans, operational readiness criteria, deployment success factors, and drives deliverables for production launches
• Develops/maintains methods to measure customer satisfaction; obtains feedback to ensure that efforts are meeting customer expectations for time, cost and quality
• Maintains overarching responsibility for executing best practices approaches and methodologies (ex:  ITIL, Agile/ Scrum, SDLC, SOA, etc.) for the support and sustainability of solutions.

• Management responsibility for the team, including hiring, leadership, development and accountability for performance.
• Plans and develops people organization including but not limited to: coaching and mentoring, succession planning, proactive identification of resource gaps, etc. for a team of direct and indirect reports.
• Drives team to improve cycle time and speed to market.

• Approves and reviews budgets and operational expenditures.
• Shares fiscal responsibility for the organization's technology investments and future planning of the organization's spend, to avoid unnecessary and duplicative services and to maximize ROI.
• Establishes clear cost-of-service model, and drives business cases for taking cost out of transactional processes through automation
• Determines variance of actual to forecast and takes action to correct variance.

Minimum Education and/or Experience:

• Bachelor's degree in Information Systems, or equivalent; advanced degree desirable
• Minimum of 10 years of Information Technology experience required
• Minimum of 5 years of leadership experience
• Experience training and mentoring others
• 5 years+ experience with large enterprise systems - Salesforce technologies a plus
• Experience in standing up a Front Office Processes, providing the necessary education tools, and change management to achieve adoption