Delivery Manager - Net2Source

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.
 
Please find below the job description.
 
Position: Delivery Manager
Location: O'Fallon, MO (Hybrid, 3 days per week onsite)
Type: Long Term Contract
 
Skills:
1. Leadership and Management
2. Good experience and knowledge about ppt ( presentations)
3. Knowledge about Application support and Incident management
 
Role and Responsibilities:

• Lead the delivery of IT services, ensuring all projects are completed on time and within budget.
• Oversee operations to ensure timely resolution of alerts/issues and minimize impact on business operations.
• Provide guidance and support to team members, fostering a collaborative and productive work environment.
• Coordinate with various stakeholders to ensure alignment of project goals and objectives.
• Independently generate and prepare status reports (Weekly, Monthly & Quarterly) for the project.
• Prepare reports (PPTs) and maintain project documentation, reports, and presentations.
• Manage client relationships, ensuring high levels of customer satisfaction and addressing any concerns promptly.
• Oversee customer specific knowledge repository SOP (Processes, Procedures) and ensure version control for historical processes.
• Proactive in communication and ready to take responsibility and ownership.
• Mentor the operations team for technical & process side.
• Ensure delivery of the project from a time, cost and quality perspective.
• Identify, initiate and implement & track CSI/ Automation and any service improvement plans.
• Drive continuous improvement initiatives to enhance service delivery and operational performance.
• Globally partner to deliver world class Application Monitoring Support for client programs, ensuring uninterrupted monitoring and support for all programs of client.
• Oversee and manage a team who provides Application monitoring support for application programs; with a focus on minimizing impact to Customers and internal users with Mean Time To Mitigate (MTTM) as primary Key Performance Indicator (KPI).
• Regularly perform data analysis to determine application program performance and identify areas of improvement.
• Oversee problem management within scope
• Quarterly Audits on SOP and follow-ups with team for timely delivery; Timely Progress reporting to management.
• Ensure availability and alignment of resources for efficient service delivery

 
Must have:

• Skills to do multitasking and prioritize day to day work.
• Follow-ups on pending items should be done without reminders.
• Driving new program on-boardings along with sharing Questionnaire set with L2 and then setup meeting with L2 for planning and tracking the progress of Transition.
• Timely delivery, Quality and content of Weekly text, Monthly & Quarterly Reports
• Active Participation in L1-L2 teams monthly governance calls, respond on calls when L2 teams ask questions and leads need support.

 
Good to Have:

• Basic understanding of Unix or Linux
• Knowledge of monitoring tools like Splunk & Dynatrace is desired.
• Good to have - Hands on Experience on ITS tools – Remedy/ServiceNow.

 
 
If you are interested, please forward your resume to Amir@Net2Source.com, You can also reach me at (+1-201-354-1049).
 
Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.
 
Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Awards and Accolades:

• America's Most Honored Businesses (Top 10%)
• Awarded by USPAAC for Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 TechServe Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

 
 
Regards,
 
Amir Ahmad
Account Manager
Net2Source Inc.
Global HQ Address – 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA
Office: (201) 340-8700 x 428 (EXT )| Cell: +1-201-354-1049 | Fax: (201) 221-8131| Email: amir@net2source.com
Web: www.net2source.com | Social: Facebook | Twitter | LinkedIn