Delivery Manager - Ztek Consulting INC
O Fallon, MO
About the Job
Job Title: Delivery Manager
Duration: 6-12 months
Location: Hybrid O Fallon, MO
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Job Summary:
What are the top 3 skills required for this role?
1. Leadership and Management
2. Good experience and knowledge about ppt ( presentations)
3. Knowledge about Application support and Incident management
Duration: 6-12 months
Location: Hybrid O Fallon, MO
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Job Summary:
What are the top 3 skills required for this role?
1. Leadership and Management
2. Good experience and knowledge about ppt ( presentations)
3. Knowledge about Application support and Incident management
Job Description/ Responsibilities
Role and Responsibilities:
- Lead the delivery of IT services, ensuring all projects are completed on time and within budget.
- Oversee operations to ensure timely resolution of alerts/issues and minimize impact on business operations.
- Provide guidance and support to team members, fostering a collaborative and productive work environment.
- Coordinate with various stakeholders to ensure alignment of project goals and objectives.
- Independently generate and prepare status reports (Weekly, Monthly & Quarterly) for the project.
- Prepare reports (PPTs) and maintain project documentation, reports, and presentations.
- Manage client relationships, ensuring high levels of customer satisfaction and addressing any concerns promptly.
- Oversee customer specific knowledge repository SOP (Processes, Procedures) and ensure version control for historical processes.
- Proactive in communication and ready to take responsibility and ownership.
- Mentor the operations team for technical & process side.
- Ensure delivery of the project from a time, cost and quality perspective.
- Identify, initiate and implement & track CSI/ Automation and any service improvement plans.
- Drive continuous improvement initiatives to enhance service delivery and operational performance.
- Globally partner to deliver world class Application Monitoring Support for client programs, ensuring uninterrupted monitoring and support for all programs of Mastercard
- Oversee and manage a team who provides Application monitoring support for application programs; with a focus on minimizing impact to Customers and internal users with Mean Time To Mitigate (MTTM) as primary Key Performance Indicator (KPI).
- Regularly perform data analysis to determine application program performance and identify areas of improvement.
- Oversee problem management within scope
- Quarterly Audits on SOP and follow-ups with team for timely delivery; Timely Progress reporting to management.
- Ensure availability and alignment of resources for efficient service delivery
- Oversee operations to ensure timely resolution of alerts/issues and minimize impact on business operations.
- Provide guidance and support to team members, fostering a collaborative and productive work environment.
- Coordinate with various stakeholders to ensure alignment of project goals and objectives.
- Independently generate and prepare status reports (Weekly, Monthly & Quarterly) for the project.
- Prepare reports (PPTs) and maintain project documentation, reports, and presentations.
- Manage client relationships, ensuring high levels of customer satisfaction and addressing any concerns promptly.
- Oversee customer specific knowledge repository SOP (Processes, Procedures) and ensure version control for historical processes.
- Proactive in communication and ready to take responsibility and ownership.
- Mentor the operations team for technical & process side.
- Ensure delivery of the project from a time, cost and quality perspective.
- Identify, initiate and implement & track CSI/ Automation and any service improvement plans.
- Drive continuous improvement initiatives to enhance service delivery and operational performance.
- Globally partner to deliver world class Application Monitoring Support for client programs, ensuring uninterrupted monitoring and support for all programs of Mastercard
- Oversee and manage a team who provides Application monitoring support for application programs; with a focus on minimizing impact to Customers and internal users with Mean Time To Mitigate (MTTM) as primary Key Performance Indicator (KPI).
- Regularly perform data analysis to determine application program performance and identify areas of improvement.
- Oversee problem management within scope
- Quarterly Audits on SOP and follow-ups with team for timely delivery; Timely Progress reporting to management.
- Ensure availability and alignment of resources for efficient service delivery
Must have
Skills to do multitasking and prioritize day to day work.
Follow-ups on pending items should be done without reminders.
Driving new program on-boardings along with sharing Questionnaire set with L2 and then setup meeting with L2 for planning and tracking the progress of Transition.
Timely delivery, Quality and content of Weekly text, Monthly & Quarterly Reports
Active Participation in L1-L2 teams monthly governance calls, respond on calls when L2 teams ask questions and leads need support.
Follow-ups on pending items should be done without reminders.
Driving new program on-boardings along with sharing Questionnaire set with L2 and then setup meeting with L2 for planning and tracking the progress of Transition.
Timely delivery, Quality and content of Weekly text, Monthly & Quarterly Reports
Active Participation in L1-L2 teams monthly governance calls, respond on calls when L2 teams ask questions and leads need support.
Good to Have:
Basic understanding of Unix or Linux
Knowledge of monitoring tools like Splunk & Dynatrace is desired.
Good to have - Hands on Experience on ITS tools Remedy/ServiceNow.
Basic understanding of Unix or Linux
Knowledge of monitoring tools like Splunk & Dynatrace is desired.
Good to have - Hands on Experience on ITS tools Remedy/ServiceNow.
ABOUT Ztek:
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
Source : Ztek Consulting INC
