Delivery manager/Program manager - Inabia Software & Consulting Inc.
Pittsburgh, PA
About the Job
Title: Delivery manager/Program manager
Location: Pittsburgh ,PA (Remote)
Duration: 06 Months
Skills: Infrastructure
Need 12 plus years candidate.
POSITION OVERVIEW : Core objective of this role is to support the delivery of broader Secure Infrastructure Services by aligning to business requirements with fit-for-purpose solutions that work reliably, scale, are administratively efficient, and support transparency and fulfillment-automation.Performs quality control checks, ensuring the effectiveness and reliability of the within our Infrastructure Program Delivery program which includes finding vendors and solutions for solutions, tracking, ordering, pricing, provisioning, operational metrics, reporting and audits. Maintain and update processes for delivery of Infrastructure services.This position is a partner facing role which requires the candidate to establish and lead expectations within the business and drive the Secure Infrastructure Services team to achieve those expectations to a high standard.Responsibilities
Maintain user and customer satisfaction through efficient and professional handling of all requests for Infrastructure services.Partner with Service Catalog Owners to provide a channel for users to request and receive standard and non-standard services through the service catalog.Log requests to categorize, prioritize, and verify proper Infrastructure group assignment.Provide information to users and customers about the availability of services and the procedures for obtaining them.Champion Program Delivery for project requests by developing a solid grasp of projects scope to translate customer requirements to estimate resources and gain client approval.Work closely with Project Managers and Solution Engineers to transition customer requirements from intake to active projects.Serve as a main point of contact for internal customer expectations and concerns.Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into the plan.Decision-making and Autonomy (The capacity and authority to make interpersonal decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving).Bridge gap between customers and Engineering teams for intake to project transition.Provide regular and accurate management reporting on IT Service performance.Be an ambassador for IT, working across the business to provide effective communication on IT matters and build partnerships to ensure effective dialogue between departments.
Qualities and Skills
Bachelor’s degree in Computer Science or related field or equivalent experience required5 years experience in a technical environment including supporting large scale enterprise InfrastructuresDemonstrated Infrastructure management architecture and leadership skills - Infrastructure Management experience with technical management experienceAbility to work independently with minimal direct supervisionPrevious experience as a Team Lead or demonstrable experience in leading teamsExperience of handling 3rd parties and 3rd party delivered servicesService Management or Support in a large-scale and diverse environmentLeverage independent Judgment to determine optimal methods of task completion and work prioritizationFirm knowledge of ITIL disciplinesExcellent written and verbal communication skillsExcellent customer facing/customer service skillsAble to work under stress and meet delivery requirements Able to demonstrate a high degree of flexibility including shift and out of hours workingExcellent social skillsSelf-motivation and able to take ownership
POSITION GENERAL DUTIES AND TASKS : Core objective of this role is to support the delivery of broader Secure Infrastructure Services by aligning to business requirements with fit-for-purpose solutions that work reliably, scale, are administratively efficient, and support transparency and fulfillment-automation. Performs quality control checks, ensuring the effectiveness and reliability of the within our Infrastructure Program Delivery program which includes finding vendors and solutions for solutions, tracking, ordering, pricing, provisioning, operational metrics, reporting and audits. Maintain and update processes for delivery of Infrastructure services. This position is a partner facing role which requires the candidate to establish h and lead expectations within the business and drive the Secure Infrastructure Services team to achieve those expectations to a high standard. Responsibilities
Maintain user and customer satisfaction through efficient and professional handling of all requests for Infrastructure services. Partner with Service Catalog Owners to provide a channel for users to request and receive standard and non-standard services through the service catalog. Log requests to categorize, prioritize, and verify proper Infrastructure group assignment. Provide information to users and customers about the availability of services and the procedures for obtaining them. Champion Program Delivery for project requests by developing a solid grasp of projects scope to translate customer requirements to estimate resources and gain client approval. Work closely with Project Managers and Solution Engineers to transition customer requirements from intake to active projects. Serve as a main point of contact for internal customer expectations and concerns. Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into the plan. Decision-making and Autonomy (The capacity and authority to make interpersonal decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving). ?span s
Location: Pittsburgh ,PA (Remote)
Duration: 06 Months
Skills: Infrastructure
Need 12 plus years candidate.
POSITION OVERVIEW : Core objective of this role is to support the delivery of broader Secure Infrastructure Services by aligning to business requirements with fit-for-purpose solutions that work reliably, scale, are administratively efficient, and support transparency and fulfillment-automation.Performs quality control checks, ensuring the effectiveness and reliability of the within our Infrastructure Program Delivery program which includes finding vendors and solutions for solutions, tracking, ordering, pricing, provisioning, operational metrics, reporting and audits. Maintain and update processes for delivery of Infrastructure services.This position is a partner facing role which requires the candidate to establish and lead expectations within the business and drive the Secure Infrastructure Services team to achieve those expectations to a high standard.Responsibilities
Maintain user and customer satisfaction through efficient and professional handling of all requests for Infrastructure services.Partner with Service Catalog Owners to provide a channel for users to request and receive standard and non-standard services through the service catalog.Log requests to categorize, prioritize, and verify proper Infrastructure group assignment.Provide information to users and customers about the availability of services and the procedures for obtaining them.Champion Program Delivery for project requests by developing a solid grasp of projects scope to translate customer requirements to estimate resources and gain client approval.Work closely with Project Managers and Solution Engineers to transition customer requirements from intake to active projects.Serve as a main point of contact for internal customer expectations and concerns.Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into the plan.Decision-making and Autonomy (The capacity and authority to make interpersonal decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving).Bridge gap between customers and Engineering teams for intake to project transition.Provide regular and accurate management reporting on IT Service performance.Be an ambassador for IT, working across the business to provide effective communication on IT matters and build partnerships to ensure effective dialogue between departments.
Qualities and Skills
Bachelor’s degree in Computer Science or related field or equivalent experience required5 years experience in a technical environment including supporting large scale enterprise InfrastructuresDemonstrated Infrastructure management architecture and leadership skills - Infrastructure Management experience with technical management experienceAbility to work independently with minimal direct supervisionPrevious experience as a Team Lead or demonstrable experience in leading teamsExperience of handling 3rd parties and 3rd party delivered servicesService Management or Support in a large-scale and diverse environmentLeverage independent Judgment to determine optimal methods of task completion and work prioritizationFirm knowledge of ITIL disciplinesExcellent written and verbal communication skillsExcellent customer facing/customer service skillsAble to work under stress and meet delivery requirements Able to demonstrate a high degree of flexibility including shift and out of hours workingExcellent social skillsSelf-motivation and able to take ownership
POSITION GENERAL DUTIES AND TASKS : Core objective of this role is to support the delivery of broader Secure Infrastructure Services by aligning to business requirements with fit-for-purpose solutions that work reliably, scale, are administratively efficient, and support transparency and fulfillment-automation. Performs quality control checks, ensuring the effectiveness and reliability of the within our Infrastructure Program Delivery program which includes finding vendors and solutions for solutions, tracking, ordering, pricing, provisioning, operational metrics, reporting and audits. Maintain and update processes for delivery of Infrastructure services. This position is a partner facing role which requires the candidate to establish h and lead expectations within the business and drive the Secure Infrastructure Services team to achieve those expectations to a high standard. Responsibilities
Maintain user and customer satisfaction through efficient and professional handling of all requests for Infrastructure services. Partner with Service Catalog Owners to provide a channel for users to request and receive standard and non-standard services through the service catalog. Log requests to categorize, prioritize, and verify proper Infrastructure group assignment. Provide information to users and customers about the availability of services and the procedures for obtaining them. Champion Program Delivery for project requests by developing a solid grasp of projects scope to translate customer requirements to estimate resources and gain client approval. Work closely with Project Managers and Solution Engineers to transition customer requirements from intake to active projects. Serve as a main point of contact for internal customer expectations and concerns. Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into the plan. Decision-making and Autonomy (The capacity and authority to make interpersonal decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving). ?span s
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Source : Inabia Software & Consulting Inc.
