Delivery Operations Manager - Meta

The Global ODM Fulfillment Operations team within the Global Supply Chain Operations (GSCO) group is responsible for teaming with our supply chain partners to build, deliver, and enable Meta’s AI, Compute and Storage infrastructure. Meta’s computing foundation is its Data Centers, and key strategic partnerships with Original Design Manufacturers (ODMs) across the Compute and Storage industry are a crucial piece in building and operationalizing this infrastructure. The Global ODM Fulfillment Operations team is responsible for managing the operational performance of these ODM partners by setting key metrics, ensuring operational success and driving performance improvement programs across Meta’s supply chain, and is ultimately responsible for on-time-delivery of the hardware. This requires a dynamic approach to work to unlock challenges on the tactical (ex. supply), strategic (ex. Supply chain strategy), and foundational (ex. process overhaul) levels for Inventory Partners, ODMs, and Meta. The team is inherently dynamic, requiring coordination across engineering, NPI, mass production, and sustaining teams all within a given cycle. Put simply: this team is composed of flexible problem solvers who build relationships both within- and beyond- Meta to achieve industry-leading performance and pave the way for Meta’s AI-enabled infrastructure.The Delivery Operations Manager on the Global ODM Fulfillment Operations team will be responsible for managing the delivery of compute, storage and AI racks from the manufacturer to Meta’s data centers and warehouses. This includes coordinating with internal stakeholders, managing across ODM partners, and ensuring timely and accurate delivery of racks in accordance with Meta’s delivery requirements.

RESPONSIBILITIES

Delivery Operations Manager Responsibilities:

• Coordinate with internal stakeholders, including data center teams and warehouse partners, to ensure delivery of racks from ODM manufacturing to Meta’s facilities on-time.
• Manage the end-to-end rack delivery process, including scheduling, transportation, tracking, and monitoring of deliveries.
• Monitor and report on delivery performance metrics, including on-time delivery, 2-week commit accuracy and delivery times.
• Identify and resolve any issues or delays in the delivery process.
• Develop and maintain strong relationships with internal stakeholders and ODM partners globally.
• Proactively identify and continuously seek opportunities to improve delivery efficiency and accuracy with the goal of improving on time delivery performance predictably at scale.
• Partner with Global Product Security to ensure ODM partners are adhering to Meta’s transportation security policies.
• Ensure ODM manufacturing sites are adhering to Meta’s delivery standards globally
• define and drive standardization where applicable.
• Leverage data to drive process improvements and optimize delivery performance.
• Develop and implement risk management strategies to ensure successful on-time delivery of racks.

MINIMUM QUALIFICATIONS

Minimum Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, or a related field.
• 5+ years of experience in logistics or supply chain management in the technology industry.
• Project management skills and experience to manage multiple projects simultaneously.
• Analytical and problem-solving skills.
• Previous experience simultaneously coordinating deliveries from multiple origins to multiple destinations.

PREFERRED QUALIFICATIONS

Preferred Qualifications:

• An interest, or previous exposure to, computer manufacturing, production, and configuration.
• Experience to understand the terminology, and configuration components, within the hardware domain.
• Experience interfacing with internal & external partners in an entrepreneurial and cross-functional environment, requiring a latitude for independent judgment while coordinating people and technical resources.