Dental Call Center Representative - Monticciolo Family and Sedation Dentistry, PLLC

Busy, privately owned dental office, is seeking an energetic and knowledgeable Dental Call Center Representative! This is a non-patient facing environment in our support center! Our company features 12 locations with huge opportunity for internal growth. We look forward to having you join our team!

• Answers inquiries by clarifying desired information by researching, locating, and providing information.
• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Identify and escalate issues to supervisors
• Research, identify, and resolve customer complaints
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Other duties as assigned

#HD

Dental Call Center Representative Qualifications/Skills:

• Excellent verbal communication skills
• Telephone skills
• Friendly and pleasant manner
• Data entry skills
• Typing and word processing skills
• Documentation skills
• Active listening skills
• Attention to detail
• Problem solving skills
• Schedule new patient appointments

Education and Experience Requirements:

• High school diploma or GED
• One year of dental front desk experience or dental call center experience needed
• Dentrix required 
• Bilingual (Spanish and English) preferred