Dental Front Desk at Pure Smiles Dental Group

OVERVIEW:

Family owned, private practice with warm, caring doctors, a highly-respected community presence and has a fun, skilled and welcoming team!  

WE ARE LOOKING FOR a skilled, warm and welcoming dental or medical professional to join our talented front desk team of kind and caring professionals.

 

JOB: Full-time 4-5 days a week (name your hours!)

HOURS: M-TH 7:30am-5:00pm, Friday 7:30am-2:00pm

PAY: HIGHLY COMPETITIVE PAY w/robust FULL-TIME (28+ hrs.) benefits package

BENEFITS:

• FULL-TIME: 4 health plans to choose from (cost-shared), dental plan, paid vacation, paid sick days, paid holidays, quarterly office bonuses, clothing allowance, 401k and 401k match, continuing education, Life, Short-term disability, Long-term disability, Vision, Critical Illness, Accident policies AND MORE!

.EXTRAS: Quarterly team building events, holiday parties, company picnic, FUN after hours team gatherings, contests and incentive programs, teammate referral bonus program and SO MUCH MORE!

EXPERIENCE REQUIRED:

• One year of direct work experience in a front office capacity (either dental office or medical facility). Preference will be given to those with previous dental receptionist experience.
• Skilled professional who is a team player, works well with different styles, backgrounds and knowledge levels.
• Ability to build relationships easily, welcoming and warm presence (with both patients and teammates).
• Able to write effective and professional correspondence, including texts, emails and memos.
• Ability to simply explain financials involved in patient treatment plans.
• Quickly adapts to changes in office policies, technology, and practice protocols.
• Embraces technology and is highly skilled in Microsoft Office, Google and practice management software (Open Dental experience preferred).
• Professionally diffuses conflict and is calm, professional and polite.
• Able to maintain systems and primary databases.
• Able to manage multiple competing priorities with a calm, kind and organized approach.
• Brand ambassador, supports practice goals, builds our reputation and has a strong customer service orientation with highly effective communication skills.

JOB DUTIES:

• Develops and effciently maintains office schedules to meet practice goals.
• Increases and stimulates new patient growth by supporting marketing and promotional programs, including recall, care calls, referral letters and gifts, and working with referrals.
• Reviews schedule to identify outstanding treatment, scheduling issues, financial concerns, and opportunities for same-day treatment.
• Discusses available appointment times at morning huddles and asks team members for ideas to fill openings.
• Responsible for answering incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• Proactively develop an "ASAP" list for any appointments that can be moved forward to fill up a schedule that has last minute openings.
• Manages unscheduled list, asap list, treatment pending list to ensure patients follow through to meet scheduling goals.
• Management of patient conrmation software (Flex), to patients confirmed in advance of appointments following practice conrmation protocol.
• Sends "Thank You’s" to referral sources.
• Adapts to improvements in office policies and efficiencies as we strive for excellence and growth.
• Team player who is willing to work with others, be efficient, and displays kindness and empathy.
• Ensures all new patient paperwork and radiographs are obtained at least 24 hours before the patient's appointment.
• Greets all patients promptly and courteously as they arrive at the office, checking them in and notifying the appropriate parties of their arrival.
• Responds to patient inquiries providing knowledgeable and accurate information on various topics such as work to be done, billing information, and scheduling.
• Assists new patients and walk-ins to the office and provides information about services offered, hours of operation, payment options, treatment/services, and other relevant information.
• Manages late patients, no-shows, and cancellations according to office protocol and Standard Operating Procedures.
• Oversees patient relations and handles patient questions or complaints while reflecting Pure Smiles core values.
• Provides new patients with required paperwork ensuring all signatures are obtained, and essential information is noted such as allergies and medical conditions, and input this information into Open Dental
• Communicates with clinical staff during the patient's appointments to keep everyone on schedule and in the loop about our patient's needs.
• Follows all Standard Operating Procedures for the respective position.

 

 

 

Employment Type: Full Time
Years Experience: 1 - 3 years
Salary: $35,900 - $39,050 Annual
Bonus/Commission: No