Dental Lead - Grace Health

• Provide leadership in clinical practice and act as a resource and role model for clinic.
• Provide supervision and support to clinical staff in a professional manner.
• Counsel and train newly hired dental staff.
• Provide continuation training/education for dental staff.
• Consults with and supports clinical staff in the efforts to serve patients.
• Develop and maintain good collaborative working relationships and channels of communication with members of the care staff teams, including all ancillary departments.
• Monitor, evaluate, and correct staff performance relating to patient care/clinical practice and assist in raising the standards of practice.
• Assist in coordinating daily staffing to ensure that all shifts are covered.
• Assist in oversight of dental staff.
• Assist in hiring process of new dental staff.
• Assist the Dental Manager with annual performance evaluations.
• Respond to all questions and issues that arise from staff each day, escalating to Dental Manager if needed.
• Assist in overseeing the Infection Control program.
• Attend management and other meetings as required by Grace Health.
• Attend management development or training events organized or specified by Grace Health.
• Monitor daily performance of clinical members to ensure duties are completed accurately, efficiently, and timely. 
• Keep up to date with current developments in clinical practice and education.
• Ensure adherence to clinical policies and patient care guidelines of Grace Health.
• Perform duties of Dental Assistant as needed and to support clinical operations/needs.
• Ensure safety measures are observed throughout patient care areas.
• Manage difficult situations with patients and staff using Christian principles.
• Identifies and rewards positive performance regularly.
• Demonstrate excellent customer service skills and holds all staff accountable for the same.
• Act as a positive change agent for performance improvement activities.
• Act as a role model to all staff.
• Will monitor and control staff overtime.
• Work in conjunction with Patient Access Representatives and Scheduling Manager to coordinate patient care delivery.
• Complete chart preps prior to scheduled treatment for all patients.
• Leads morning dental huddles.
• Ensure duties related to the following are completed accurately and timely:

1. Inventory and management of all clinical forms.
2. Oversees ordering dental supplies.
3. Coordinates servicing of clinical equipment.
4. Oversees: 
   1. Lab services
   2. Laundry service
   3. Medical waste handling
5. Infection Control
6. Undertake any other reasonable duties which may be assigned.

• Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff.  All employees must embrace a team-based approach to patient care and understand that each role is important to our success. 
• Team members must demonstrate excellent team communication and coordination to provide quality patient care.
• Care coordination includes communicating with community organizations, health plans, facilities, and specialists.
• Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice. 
• Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
• Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care.
• All team members will be involved in the process of improving quality outcomes.
• Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement.
• Team members will participate in Grace Health's advocacy program.

• Maintain good attendance (daily, meetings, and other assignment tasks)
• Maintain timely documentation of all work assignments.
• Maintain patient confidentiality.
• Maintain excellent communication with Executive officers as appropriate, i.e., CEO, Director of Operations, Director of HR, Director of Outreach, Director of Quality.
• Maintain the ability to be flexible with a positive attitude.

• To perform this job successfully, an individual must be able to assist in advancing Grace Health’s mission and to perform each essential duty satisfactorily.
• Other skills include but are not limited to: Communication skills, Leadership skills, Critical thinking, Problem solving, Computer competency, and Customer service.
• Experience leading and developing clinical practice within a person–centered framework.
• Ability to maintain all Standards of Grace Health in conjunction with the Dental Manager.
• Demonstrate the ability to work in partnership with people balancing the needs of people with one’s own clinical and professional responsibilities.
• Demonstrate effective interpersonal skills, including active listening, to influence others, build constructive relationships and achieve positive outcomes.
• Demonstrate critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Can analyze complex issues, propose solutions, and implement decisions in conjunction with the Dental Manager.
• Welcome change and is committed to encouraging continuous improvement and learning.
• Ability to accept and delegate responsibility, make sound judgments, and accurately assess when to refer issues to Supervisor.
• Manages own workload effectively while being flexible to new demands.
• Demonstrate a high level of oral and written communication and effective computer skills. 
• Has the ability to integrate well with, and contribute to, an evolving management team.
• Willing to work outside normal hours, when required.

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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