Dental Patient Services Representative II - Family Health Center

Position Summary: The Dental Receptionist, Level II works on a regular basis as part of the front desk team. As one of the primary receptionists, the Dental Receptionist provides excellent, attentive customer service and provides day-to-day direction for the Level I receptionists and assigned interns or volunteers. 
Program Specific Essential Duties and Responsibilities: 

• In the absence of the Sr. Practice Manager-Dental, provides day-to-day direction for the   Level I receptionists and assigned interns or volunteers to ensure efficient, effective front desk operations. 

• Trains staff and assists with the on-going competencies of the front desk staff when requested. 

• Maintains provider schedules to ensure patient access. 

• Generates schedules, processes schedule changes and handles template changes as necessary. 

• Responds and follows-up on patient issues as directed. 

• Responsibilities include greeting visitors/patients, patient registration including insurance verifications, appointment scheduling, answering and handling incoming telephone calls. 

• Identifies need for translation services to facilitate patient visit 

• Accurately utilizes SDK computer registration system. 

• Advocates for patients and work with highly sensitive/confidential information 

• Has knowledge of Health Center services and payment policies. 

• Codes encounter form using ICD10 book.  Enters codes and diagnosis in computer and charges all encounters for billing. 

• Participates in problem solving activities within the department and Health Center. 

Sends/receives departmental correspondence, monitors waiting room area, makes outgoing calls for appointment verifications, and providing information about all FHCW services.  

• Responsible for collection of co-pays and patient balances at the time of service. 

• Understands types of insurance, verifies insurance · 

• Oversees and assesses patient wait time · · Handles information in confidential manner 

• Initiates/completes specialized documentation 

• Performs typing of correspondence, sorting, and delivery of mail, photocopying, filing, and retrieves medical records and x-ray/lab results. 

• Obtains prior approvals for visits · Demonstrates ability in the following areas:  

• Any and all other duties as assigned. 

• Takes a lead role in Joint Commission Preparedness for the Dental department 

• Any and all other duties as assigned. 

Qualifications and Education Requirements: 
One of the following combinations of education and employment experience must be met in order to be considered for the position: 

Education	And	Experience
High School Diploma/GED required. Graduate of a medical office administration program or Associates degree preferred.		Two years of experience in a dental office including insurance verification, payment plans, provider schedules, data entry, and receptionist duties required.

• Bilingual in English and another language appropriate to the patient population preferred, but not required.  

• Preferred candidate will have completed Medical Office Administration certification program.  

• Must possess good organizational skills and the ability to adhere to scheduling and billing deadlines. Proven ability to work independently, with minimal supervision.  

• Special Skills and Certification Required: Medical Office Assistant certification preferred.  

 

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