Dental Practice Manager - Lollipop Pediatric Dentistry & Orthodontics
Tustin, CA 92780
About the Job
We are a vibrant and fun-loving pediatric and orthodontic dental practice dedicated to delivering exceptional patient care. As we continue to grow, we are seeking a dynamic and passionate Area Dental Administrative Manager to become an integral part of our team. This full-time position will oversee our locations in Costa Mesa, Garden Grove, Placentia, Tustin, Lake Forest, Cerritos, and Long Beach. If you are enthusiastic about creating a positive impact in a supportive environment, we would love to hear from you!
Job Summary:
Job Summary:
The Area Dental Administration Manager is responsible for overseeing the administrative operations across multiple dental offices, ensuring each location meets high standards in patient experience, office efficiency, and regulatory compliance. This role involves managing our front office teams, coordinating between clinical and administrative staff, and implementing standardized processes to optimize performance across all locations.
Title: Dental Administrative Manager
Reports To: Regional Manager & CEO
The Dental Administrative Manager is responsible for overseeing the administrative functions of a dental practice. This role ensures smooth daily operations, coordinates patient scheduling, manages staff, and handles financial transactions. The ideal candidate will have excellent communication and organizational skills, a keen attention to detail, and the ability to provide exceptional patient service.
Become Part of a Successful Pediatric Dentistry and Orthodontic Team as a Practice Administrator. Seeking an exceptional team and goal-oriented leader for a full time Practice Administrator who is passionate about their career and patient care.
Key Responsibilities:
Become Part of a Successful Pediatric Dentistry and Orthodontic Team as a Practice Administrator. Seeking an exceptional team and goal-oriented leader for a full time Practice Administrator who is passionate about their career and patient care.
Key Responsibilities:
- Administrative Management:
- Oversee daily administrative operations, ensuring a smooth and efficient workflow.
- Develop and implement office policies and procedures to enhance productivity and patient satisfaction.
- Maintain accurate patient records and ensure compliance with privacy regulations (HIPAA).
- Staff Supervision:
- Manage and support administrative staff, training, and performance evaluations.
- Coordinate staff schedules to ensure adequate coverage during business hours.
- Address any staff issues or concerns promptly and professionally.
- Patient Coordination:
- Manage patient scheduling, ensuring optimal appointment slots and minimizing wait times.
- Handle patient inquiries, concerns, and complaints in a courteous and efficient manner.
- Ensure that all patient communications, including reminders and follow-ups, are timely and accurate
- Production and KPI Goal Management:
- Set and monitor production goals for the practice, ensuring targets are met or exceeded.
- Analyze production data to identify trends, opportunities for improvement, and areas needing attention.
- Implement strategies to increase patient retention, case acceptance, and overall practice revenue.
- Conduct regular team meetings to review performance metrics and align team efforts with practice goals.
- Office Maintenance:
- Ensure the dental office is clean, well-maintained, and fully stocked with necessary supplies.
- Coordinate with vendors and service providers for office maintenance and repairs.
- Ensure all equipment is properly maintained and functioning.
- Compliance and Training:
- Ensure the practice adheres to all relevant regulations and standards.
- Conduct regular training sessions for staff on compliance, safety, and best practices.
- Stay updated on industry trends and changes in dental practice regulations.
Qualifications:
- Several years of experience in multi-location management in dental, healthcare, retail, pharmaceutical or other related industry
- Bachelor’s degree in healthcare administration, business administration, or a related field (preferred).
- Minimum of 3-5 years of experience in a dental or healthcare administrative role.
- Strong leadership and management skills.
- Excellent organizational and multitasking abilities.
- Exceptional communication and interpersonal skills.
- Proficiency in dental practice management software is a plus.
- Ability to handle sensitive and confidential information with discretion
Source : Lollipop Pediatric Dentistry & Orthodontics
