Dental Treatment Coordinator at Pure Smiles Dental Group

Be part of a growing, family-owned, private practice that is highly-respected in the community.  We pride ourselves in using state-of-the-art technology, and have a team-oriented work environment.  

OFFICE HOURS/LOCATIONS:

• Monday-Friday: 7:30am-5:00pm; is able to work occasional non-standard hours
• WIll work remotely Monday through Thursday
• Is able to travel to and work out of Westerville, OH and Findlay, OH on rotating Fridays
• Position may include commissions as well as a base salary

DESCRIPTION:

PURE SMILES is offering an exciting career opportunity for a talented, warm and welcoming Treatment Coordinator who is patient-focused, is a team player, and is patient focused. This TC focuses on Full-Arch Implant Dentistry and will serve our Specialty Doctor who is fully focused on full-arch Implant surgeries on Fridays. The TC will provide explanations and education about proposed full-arch implant dental procedures and their associated costs. This will help our patients find a payment option that allows them to move forward and get the smile of their dreams!

IN THIS POSITION, YOU WILL:

• Educate patients and explain proposed treatment plans explaining health benefits, costs, timelines, payment options, and all other required and relevant information.

• Reach out to qualified patient leads to schedule consultations with the doctor.

• Calculate final costs for proposed dental treatment, supplying patients with their total cost as well as the required down payment.

• Manage calls and leads received internally and from marketing campaigns; those patients identified as good candidates will be scheduled for a consultation with the doctor.

• In collaboration with the Office Manager and Specialty Doctor, ensure patient payments are processed following office policy and procedures.

• Create, maintain and update the required documentation and files about treatment plans, financial arrangements and payments.

• Place a focus on a streamlined process and deliver compassionate care and clear communication to patients throughout the entire full-arch implant process.

• Create regular reports to monitor case acceptances and follow-ups.

• Act as the organization's full-arch treatment plan subject matter expert to ensure patient comprehension, answer inquiries, and resolve conflicts as they arise.

• Ensure adherence to the practice's collection protocols.

• Communicate with the Westerville and Findlay dental offices via phone and email about patient information, etc.

• When time warrants, follow-up on unscheduled treatment for targeted offices.

• Other administrative duties as assigned.

 

WE ARE LOOKING FOR A TREATMENT COORDINATOR WHO:

REQUIRED:

• 3+ years of direct work experience as a high-level Treatment Coordinator.

• Ability to read, understand, interpret, and explain high-dollar treatment plans to patients in a relatable way.  Relay the pricing options in a simple and transparent manner that clearly defines the pathway to the patient’s ideal outcome.

• Friendly and professional demeanor with strong interpersonal skills.

• Highly effective written and verbal skills to communicate with patients and teammates.

• Detail-oriented with strong financial acumen and analytical skills.

• Wants to make a positive, lasting difference in the lives of our patients utilizing warm and kind communication skills and relationship building,

• Quickly adapts to change in practice policies, technology, and practice protocols,

• Is passionate, pursues continuous growth and development, possesses gratitude, and has an abundance mindset,

• Approaches each day with motivation, determination and confidence,

• Thrives in a culture of empowerment, advanced technology and education,

• Possesses high integrity and accountability,

• Enjoys working with teams that like to have fun!

 

PREFERRED:

• Previous experience in practice management software such as Open Dental

 

WE PROVIDE:

• Four health plans to choose from (cost-shared), dental plan, paid vacation, paid sick days, paid holidays, quarterly office bonuses, uniform/clothing allowance, 401k and 401k match, continuing education, Life, Short-term disability, Long-term disability, Vision, Critical Illness, Accident policies,  AND MORE!

EXTRAS:

• Quarterly team building events, holiday parties, a company picnic, FUN after hours team gatherings, contests and incentive programs, a teammate referral bonus program and SO MUCH MORE!

 

                                                 If this sounds like YOU, Pure Smiles is your match!*

Apply today to speak with a recruiter and learn more!

*Pure Smiles is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Pure Smiles prohibits discrimination and harassment and affords equal employment opportunities to teammates and applicants without regard to any characteristic (or classification) protected by applicable law.

 

 

 

Employment Type: Full Time
Years Experience: 1 - 3 years
Salary: $52,000 - $62,400 Annual
Bonus/Commission: Yes