Department Assistant - Fairview Health Services
Minneapolis, MN
About the Job
Overview
Are you looking for a customer service position? We at MHealth Fairview are looking for you to join our Kasota Rehab and Pharmacy team in Minneapolis, MN as a Department Assistant! This position is a 1.0FTE ( 80 hours/2 weeks) on the day shift and eligible for full benefits package. (https://www.fairview.org/benefits/noncontract) .
The Department Admin Assistant will provide superior customer service answering phone calls and responding to inquiries efficiently and accurately related to prescription assistance programs.
Responsibilities Job Description
Provide superior customer service on the phone to all patients, other Fairview entities and department, and others.
+ Communicate accurate information effectively regarding patient support programs according to established processes to support day-to-day operations.
+ Assist customers with basic questions and return phone calls.
+ Take accurate and complete phone messages and forward them to appropriate person for resolution.
+ Maintain a positive, helpful tone of voice when assisting callers.
Responsible for adding on surgical procedures to schedule on a daily basis.
+ Use EPIC, our electronic health record to schedule surgical procedures.
+ Contact all staff involved in preparing for a consult.
+ Thorough communication with staff.
+ Respond to basic requests as assigned.
Assist with gathering information, completing forms, and any other task as assigned
Qualifications
Required
Experience
1 year of customer service, front desk, department assistant or related work experience
Strong communication skills providing customer service in person and via phone and email
Ability to learn and use multiple types of computer systems
Preferred
Experience
EPIC, Excellion, or similar EMR medical record system experience
Healthcare experience
Medical terminology
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Are you looking for a customer service position? We at MHealth Fairview are looking for you to join our Kasota Rehab and Pharmacy team in Minneapolis, MN as a Department Assistant! This position is a 1.0FTE ( 80 hours/2 weeks) on the day shift and eligible for full benefits package. (https://www.fairview.org/benefits/noncontract) .
The Department Admin Assistant will provide superior customer service answering phone calls and responding to inquiries efficiently and accurately related to prescription assistance programs.
Responsibilities Job Description
Provide superior customer service on the phone to all patients, other Fairview entities and department, and others.
+ Communicate accurate information effectively regarding patient support programs according to established processes to support day-to-day operations.
+ Assist customers with basic questions and return phone calls.
+ Take accurate and complete phone messages and forward them to appropriate person for resolution.
+ Maintain a positive, helpful tone of voice when assisting callers.
Responsible for adding on surgical procedures to schedule on a daily basis.
+ Use EPIC, our electronic health record to schedule surgical procedures.
+ Contact all staff involved in preparing for a consult.
+ Thorough communication with staff.
+ Respond to basic requests as assigned.
Assist with gathering information, completing forms, and any other task as assigned
Qualifications
Required
Experience
1 year of customer service, front desk, department assistant or related work experience
Strong communication skills providing customer service in person and via phone and email
Ability to learn and use multiple types of computer systems
Preferred
Experience
EPIC, Excellion, or similar EMR medical record system experience
Healthcare experience
Medical terminology
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Source : Fairview Health Services