Department Assistant - Mon Health

JOB SUMMARY

As a service representative at Mon Health, you will ensure that quality care is given to patients and external customers by assisting in the coordination of multiple department functions including, but not limited to, collecting data, confirming that orders are placed and processed correctly, working with departments to improve processes, and facilitating communications within the organization.

MINIMUM QUALIFICATIONS

Education: High School Diploma or Equivalent required, Associate Degree is preferred

Experience: 2+ years of experience working in business, office management, patient access, scheduling, or equivalent professional office environment

Licensure/Certification: MA/ LPN preferred

PHYSICAL REQUIREMENTS & ENVIRONMENTAL CONDITIONS

Light work, primarily office / desk work

Frequent lifting and / or carrying objects weighing up to 20 pounds with a maximum lifting of 25 pounds.

Mission: To enhance the health of the communities we serve, one person at a time.

Vision: Our exceptional team will provide an extraordinary patient experience, compassionate care and clinical excellence.

Values:

Integrity

Identifying what needs to be done and doing it before the situation requires in. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.

Commitment

The ability to demonstrate concern for satisfying one’s external and/or internal customers.

Accountability

The ability to ensure that information is passed on to others who should be kept informed.

Respect

As a team member, the ability and desire to work cooperatively with others on team; develop, maintain and strengthen partnerships with others inside or outside the organization who van provide information, assistance and support.

Excellence

Ensuring that one’s own and others’ work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.

JOB SPECIFIC RESPONSIBILITIES

• Coordinates with the Pre Access Scheduling Center (PASC) to ensure timely scheduling and patient follow up
• Provides patients with pre-procedure instructions and preparation requirements
• Works in RIS and PACS to generate medical record CD’s as needed
• Collects and maintains patient documentation
• Familiar with NIOSH and black lung requirements
• Pulls data reporting for ancillary department leaders, maintains ancillary department dashboards, updates data for department success boards
• Assists ancillary department leaders as needed with administrative duties
• Other duties as assigned

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