Deposit Operations Specialist I - Mercantile Bank

At Mercantile Bank, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities.

Employees are our most valuable asset! If you have an interest in joining a team that operates with INTEGRITY, DISCIPLINE and PURPOSE, consider Mercantile Bank as a potential employer.

Deposit Operations Specialist I

SUMMARY

Responsible for completing specific daily and time sensitive tasks in an efficient and accurate manner. To ensure the highest level of customer service, employees must be detail oriented, organized and dependable.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Sort and disseminate mail/faxes for the department as applicable
• Daily placement of Stop Payment requests onto the Bank system
• Assist in the documentation of departmental work flow procedures
• Assist with the answering of telephones, recording of documents, documentation filing and record retention imaging
• Assist in the completion of special projects as requested
• Provide back up for other various deposit operations functions
• Perform various account/customer maintenance using multiple bank systems daily.
• Daily verification of the maintenance performed within the department and at account opening
• Produce external notices, letters and or other correspondence to be mailed as needed
• Review of system reports for proper account function and posting.
• Tracking on excel and communication to branch on bank systems for notices and letters sent to customers.
• Completing external requests for verification of deposits timely.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (G.E.D.); or six months to two years related experience and/or training; or equivalent combination of education and experience.
• Strong computer skills, such as Excel and Microsoft Office Word desirable.
• Knowledge of Navigator, Bank Products & Services and Operations preferred.
• Previous CSR/New Accounts experience preferred.
• The ability to multi-task and meet multiple deadlines.
• Strong attention to detail and accuracy.
• Strong written and verbal communication skills.
• Dependable.
• 3-5 years Banking experience, or equivalent preferred.
• Ability to calculate figures and amounts such as interest, percentages, etc. Ability to apply concepts of basic mathematics.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to work in an office environment, which may include many hours of computer and phone usage. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.

We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.