Deposit Services Rep II (full-time) - The First National Bank and Trust Compan
Beloit, WI 53511
About the Job
Job Description for DEPOSIT SERVICES REPRESENTATIVE II
THIS POSITION REPORTS TO:
Deposit Services Supervisor
MINIMUM REQUIREMENTS FOR POSITION:
THIS POSITION REPORTS TO:
Deposit Services Supervisor
MINIMUM REQUIREMENTS FOR POSITION:
- High school graduate and 1 – 2 years Deposit Operations experience with FNBT or equivalent
- Strong desire to grow within an electronic banking field
- Applies experience and sound judgement to avert or solve problems
- Excellent customer service skills / professional verbal and communication skills / works well within a team environment
- Must have professional appearance and telephone voice / must be self-motivated and dependable / maintains a positive attitude
- Maintain confidentiality of customer information
- Technology orientated / proficient in Microsoft Office Suite
- Available for a flexible work schedule
PRIMARY ACTIVITIES AND RESPONSIBILITIES:
- Participates in the completion of all tasks assigned to the Deposit Services team / consistently meets SLA time frames
- Proficient in the use of core and ancillary bank systems
- Assists processing Item Repair exceptions including overdrafts / non posts / stop payments / Pos Pay
- Assists reviewing Verafin ACH fraud detection alerts
- Assists releasing ACH originated files in accordance with NACHA Operating Rules and Guidelines
- Assists processing Notifications of Change / Notice of Reclamations / Death Notifications / ACH returns and corrections / unauthorized ACH entries / ODFI requested returns / ACH Filter returns
- Assists processing Return Deposit Items / new stop payment and hold verifications / garnishments / levy’s / repayment plans / official check recons / check claims / check adjustments / foreign collections / DPX Pay and bill pay fraud monitoring
- Assists charging off deposit accounts / Chex Systems and Transworld reporting
- Assists processing merchant capture, mobile deposit, mailed customer transactions and scheduled business deposits / places holds per Reg CC guidelines / identifies suspect fraudulent items
- Provides coverage for End of Day Teller Balancing
- Process incoming wire transfers ensuring procedures are followed
- Process outgoing wire transfers ensuring procedures are followed and proper approvals have been met
- Maintain file for customer wire transfer agreements and PINs
- Maintains wire logs for all wire transactions
- Checks online wires periodically to ensure all have been approved and processed
- Assists processing workflow within the Deposit Services team mailbox / provides coverage for Deposit Services call group
- Assists processing US mail / prepares courier and Fed Ex deliveries
- Provides back up coverage for Customer Support Level 1 call volume maintaining Customer Identification Over the Telephone with 100% accuracy / Customer Contact Information with 100% accuracy and Mystery Shop results at 98% or higher
- Maintain product knowledge to assist with customer inquiries and promote bank products and services
- Participates in ongoing training / Business Continuity Plan as needed
- Know where the CRA notice, statement and public disclosure file is located in the Branch and who the CRA Officer is
- Understands and complies with Bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program
- Perform other duties as needed or assigned
Source : The First National Bank and Trust Compan