Deputy Chief Information Officer - Baltimore City Community College

Description/Job Summary

The Deputy Chief Information Officer (DCIO) reports directly to the Chief Information Officer (CIO) and provides leadership and guidance in critical areas of technology administration at the College, including budgeting, resource development and allocation, policy formation, technology evaluation, and service development, delivery, and deployment. Aids the CIO in managing business operations to improve cost effectiveness, service quality, and IT operational effectiveness. The DCIO will have direct leadership and oversight of the Client Services (Help Desk, Desktop Support etc.) and Infrastructure (Networking, Telecom & System Administration and Data Center Operations). This includes applications, telecommunications, networking, desktop technology, hardware, software, project management, vendor relationships, etc. Additionally, the DCIO analyzes technology trends and advancement in areas of specialization and plans for the long-term direction of the IT organization.  With the approval of the President, acts on behalf of the CIO or in the absence of the CIO. 

Responsibilities/Duties

Essential Job Duties and Responsibilities

• With the approval of the President, acts for the Chief Information Officer in his/her absence and represents him/her in an official capacity, as required, on all departmental matters and professional meetings.
• Assists the Chief Information Officer in leading overall information technology strategic planning to achieve business goals by prioritizing information technology initiatives and coordinating the evaluation, deployment, and management of current and future technology projects.
• Advises and assists the CIO in the formulation of departmental policies, strategic plans, and programs.
• Establishes and implements policies and procedures to ensure effective and efficient project management and management of vendor relationships to meet departmental goals and objectives for improving and increasing utilization of automated systems across departments.
• Assists with the preparation of the IT capital and operational expense budgets, working with the development team on projects across the enterprise.
• Coordinates and assists with the recruitment, placement, and training of personnel
• Assists with the coordination of the day-to-day operations of the Department of Information Technology.
• Reviews programs and activities, identifies and prioritizes automation requests, and evaluates their administration, objectives, effectiveness, efficiency, and suitability to current conditions.
• Works with academics in the ongoing evaluation of educational technologies and distance learning applications.
• Directs programs to monitor, evaluate and improve customer service delivery.
• Directs and coordinates special projects and programs as assigned by the CIO.
• Manages teams of engineers and administrators which includes training, evaluating, supervising, and mentoring employees
• Conducts performance evaluations, formal and informal coaching and recommends actions/solutions.
• Oversees the Client Services function to ensure customer service objectives and goals are met
• Meets with staff to identify new opportunities with technologies at the institution and implementing systems to ensure stability, reliability, and to create efficiencies.
• Plans & implements best practice and industry standard technical designs to ensure the continuous operations of the network infrastructure.
• Evaluates the network infrastructure to ensure adequate capacity and technical capability; forecasting network demand; designing and supporting the firm's remote access and mobility infrastructure.
• Communicates IT security threat profiles and recommends cost-efficient solutions
• Leads and/or provides guidance for advanced technical work in the design, acquisition, installation, integration, operation, and maintenance of the college's integrated enterprise application, server/systems and network infrastructure.
• Collaborates with BCCC departments to ensure that their infrastructure needs are met while aligning with the University's strategy and guidelines
• Manages the telecommunications and communications infrastructure, budgets, and billing. This includes wired (VOIP) and mobile communications.
• Other related duties as assigned.

Project Management

• Establishes, monitors and reports on SLAs with the business units. Prepares system development cost estimates, budgets and schedules.
• Prepares and presents project proposals to management and business partner departments.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications

• Bachelor's degree and 7 years' experience in an IT-related field.
• Senior leadership experience across a complex organization with multiple stakeholders, encompassing strategic planning, project planning visioning and process transformation.
• Experience with budget management.
• Commitment to diversity, equity and creating and maintaining inclusive learning and work environments.
• Excellent communication and interpersonal skills.
• An understanding of and appreciation for higher education.
• Demonstrated record of successful leadership, strategic planning, and sound management of fiscal, facility, and diverse human capital.
• Expert knowledge and skill to analyze and resolve conflicts in policy and program objectives or problems that may occur in very complex or controversial transactions involving negotiations.
• Ability to organize and lead information technology functions and operations to cultivate and support a student, faculty and staff centered environment that promotes excellence.
• Demonstrated abilities in communication and interpersonal skills that will enable the successful candidate to represent the institution with internal and external constituencies effectively.
• Demonstrated success in fostering collaboration, openness, and responsiveness.
• Demonstrated skills in resource development.

Preferred Qualifications

• Master's degree from an accredited college or university.
• Over 7 years of information technology experience as a senior leader in progressively responsible roles and within complex organizations; experience within a higher education institution.
• Experience in information technology services and delivery within the higher education arena to include leading digital transformation, business growth through technology implementation; leading major change initiatives and implementing and modernizing large scale applications and technology operations.
• Experience with information technology strategy development, balancing innovation, operations, and financial needs.
• Proven record of implementing successful IT strategies across multiple years; demonstrated skill in change management.
• Demonstrated commitment to a user-centric focus in the development of IT strategies and support services.
• Knowledge of containerization, virtual machines and supporting DevOps and application development team.
• Ability to manage a budget in the face of evolving needs.
• Visionary and strategic thinking
• Experience in driving a culture of automation to optimize IT productivity, focusing on how to improve operational performance, resource utilization, productivity, quality, and reliability along with scalability.
• Professional certifications such as Project Management Professional (PMP)
• IT infrastructure management including data center and network management.