Deputy Director of Programs and Operations - County of Riverside
Riverside, CA 92501
About the Job
The County of Riverside's Department of Child Support Services (DCSS) is seeking a qualified Deputy Director of Programs and Operations to join the team in Riverside.
The Deputy Director of Programs and Operations will oversee all programs and operations for all department locations and Regional Managers throughout the county. The incumbent will be responsible for day-to-day operations, including ensuring departmental compliance related to operations and programs, managing budget and staffing requests, assisting in the hiring process, conducting performance evaluations for direct reports, making decisions on disciplinary issues, and attending meetings with department executives and California Child Support Services representatives, both online and in person. Additionally, the incumbent will provide on-site coverage for the executive team, assist with strategic planning and departmental changes, and mentor Regional Managers, providing them with assistance and guidance. Travel throughout the county to branch offices as needed is required.
The Department of Child Support Services (DCSS) seeks a candidate who is an effective communicator, has the ability to navigate difficult situations with little to no guidance, and possesses strong leadership skills. The most competitive candidates will have previous experience compiling data and producing reports using various software, including Excel, and they should also have experience using SharePoint.
This class has been designated At-Will by the Board of Supervisors, in accordance with the provisions provided under Article 6, Section 601E (2) of the County Management Resolution and serves at the pleasure of the Director.
This class has been deemed eligible for the Performance Recognition Plan as set forth under Article 3, Section 311(B) of the County Management Resolution. Program eligibility requires employees to be in a leadership position, manage other employees or programs, and have significant influence on the achievement of organizational objectives.
Meet the Team!
The County of Riverside Department of Child Support Services works with parents and guardians to ensure children and families receive court-ordered financial and medical support. Services provided included locating, establishing paternity; establishing, modifying and enforcing a court order for child support; and establishing, modifying and enforcing an order for health coverage. Can you see yourself here?
jfc: 11101101
EXAMPLES OF ESSENTIAL DUTIES
• Assist the Director in the direction and administration of the department; assist in establishing and implementing agency program policies and operational procedures, and make revisions or recommendations for improvement as appropriate.
• Plan and implement new agency program priorities, which includes legislation analysis and tracking to determine impact upon operations.
• Seek out new partnerships and alliances, innovative system of program reporting and outcome measurement, and overall service system re-design for continuous improvement of client services.
• Develop, direct, and coordinate new service program initiatives that are responsive to changing and emerging needs of the community.
• Develop and oversee programs compliant with laws, rules, and regulations and implement administrative and operational procedures to ensure accountability.
• Design and conduct ongoing needs assessments for the department; compile, organize and analyze the data; rank needs accordingly, and determine what services and supports are required for the department's program; identify and assess training needs for department staff and arrange for training for optimal service to clients and constituents.
• Coordinate the implementation of program procedures with staff and systems personnel; develop, prepare, revise, and monitor the implementation of program plans and procedures.
• Provide technical assistance to service providers and related jurisdictions on demographic data, needs, and resources; represent the department at local, regional, and state-wide meetings and conferences.
• Conduct and participate in studies addressing current issues and prepare reports on public policy and service system solutions.
• Write and/or supervise the preparation, development, and submission of grant proposals for programs.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited college or university with a Bachelor's degree in social science, behavioral science, business, public administration, or a closely related field to the assignment. (Additional qualifying experience may substitute for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)
Experience: Four years in a managerial, administrative, supervisory, or staff capacity assigned primary responsibility for analysis and problem resolution recommendations related to organization operations, procedures, programs, budget, and/or personnel in a governmental agency. This experience must have included gathering information from a variety of sources, performing basic statistical analysis, and writing reports of a standardized nature.
Knowledge of: Principles, methods, and techniques of administration, organization, and management in a governmental or public agency environment; structures and function of local, state, and federal government and business as they relate to social services programs; advanced information gathering and statistical techniques; the elements of composition and report writing techniques; social and cultural factors affecting the needs of the community; supervision; grant writing; objectives and methods of community organization.
Ability to: Plan, organize, and direct the operations of an organization; evaluate fiscal and operational programs, projects and procedures; develop efficient and effective program enforcement procedures, training methods and techniques; make appropriate program recommendations on budgeting and staffing; perform advanced statistical analysis and interpret the results accurately; supervise staff; compose narrative and/or statistical reports; communicate effectively verbally and in writing; speak effectively before large and small audiences; develop and maintain cooperative working relationships with a variety of department staff, government, business, community officials, and the news media; plan, organize, and manage a planning function related to social services; organize and direct community conferences and meetings.
SUPPLEMENTAL INFORMATION
Other Requirements
License/Certificate: Possession of a valid California Driver's License is required.
Veterans' Preference
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here ( Download PDF reader ).
What's Next?
Open to All Applicants
This recruitment is open to all applicants. Qualified applicants may be considered for future vacancies throughout the department.
Applicants who are current County of Riverside employees and/or current employees of the Department of Child Support Services may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:http://dao.rc-hr.com/.
Application Period
BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. All applicants must submit a complete application by the close date of the recruitment. No late applications will be permitted.
Include relevant work experience details on resume and/or application.
Proof of Education
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered.
Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
For questions regarding this recruitment
Contact Danilo Lozano at DaLozano@rivco.org with any questions regarding this recruitment.
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL INSURANCE: A Flexible Benefit Credit is provided on a monthly basis as governed by the Management Resolution or applicable bargaining unit. Vision coverage is provided through Vision Service Plan (VSP) at no cost to employee or eligible dependents.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
401(a) MONEY PURCHASE PLAN: County contribution of $50 per pay period towards choice between two 401(a) plan providers.
ANNUAL LEAVE (Bi-Weekly Accrual):
0 < 36 months = 8.92 Hours
36 to <108>108 or more months = 12.00 Hours
Maximum Annual Leave accumulation is 1,800 hours. Employee may receive pay in lieu of up to 80 hours per calendar year. Agency/Department Head may approve an additional 80 hours.
HOLIDAYS: Normally 12 paid holidays per year.
BEREAVEMENT LEAVE: 5 days (3 days are County paid; 2 days can be taken through use of accrued leave balances).
BASIC LIFE INSURANCE: $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
LONG-TERM DISABILITY (LTD): Benefit pays 66.67% of earnings to a maximum of $10,000 per month; 30-day waiting period; pays to age 65. Benefit can be coordinated with other available leave balances to provide up to 100% of pay.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the Management Resolution or applicable bargaining unit.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding, Management Resolution, or Salary Ordinance. Please contact the recruiter listed on the job posting directly for more information.
