Deputy Director - The Quest Organization

Deputy Director

The Deputy Director is responsible for overseeing all aspects of the Center’s business operations, including HR, marketing, finance, and operational administration. Reporting directly to the Executive Director, the Deputy Director will play a crucial role in developing and implementing strategic plans, policies, and procedures to optimize the company’s capabilities.

Responsibilities:

Business Management

• Day-to-day operations, including the people and vendors managing the company’s Facilities, IT, Finance, HR, Marketing and Operational infrastructure.
• Planning and execution of all financial planning, accounting, budgeting, and forecasting to optimize resource allocation and utilization, secure necessary Board approvals, and manage the organization to the Budget.
• Completion of 990 and Audit processes in a timely manner, working with Executive Director, Accountant, Auditors, and Board, as needed.
• Board of Directors (BOD) Committees for Audit and Finance.
• Support of Executive Director in carrying out their duties vis-à-vis the Board, including Board meetings, BOD Committee meetings and other interactions.
• Key performance indicators (KPIs) and operational metrics to track progress and identify areas for improvement.
• Streamlined processes and workflows to enhance efficiency and reduce costs.
• Initiatives to enhance employee productivity, engagement, and development.
• Fostered culture of continuous improvement and innovation within the organization.
• Relationships with key stakeholders, including volunteers, suppliers, and business partners.
• Staying informed about industry trends, market dynamics, and competitive landscape to inform business decisions.
• Regular reports and updates to Executive Director and senior management on business performance, market trends, and strategic initiatives.
• Business operating systems, such as those for accounting, data management, fundraising, etc. that are fully deployed, updated, and operational to efficiently meet the needs of all functions.

Strategic Plan Implementation

• Contribute to the development of the company’s strategic plan.
• Develop and implement all operational strategies aligned with the Center’s annual and strategic objectives.
• Collaborate with department heads to ensure cross-functional alignment and effective communication.

Operations & Facilities Management

• Oversee the operation, maintenance and oversight of the Center’s campus, including the build of a brand-new state-of- the-art facility, set to break ground in 2025.
• Manage the team for the new campus build, including project management and budgetary oversight.
• Ensure safe, efficient operation of all facilities in accordance with OSHA and other regulatory standards.
• Collaborate with and support Animal Care in their use of the campus to maintain the population.

Brand Management

• Partner with the programmatic and development teams to ensure the Center is meeting and exceeding its marketing and communications goals.
• Identify and mitigate operational risks to safeguard the Center’s assets and reputation.
• Create multi-year and annual communication plans to achieve annual and strategic objectives.

Qualifications:

• Bachelor's Degree from a four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
• 10+ years of professional experience in operations, marketing, business administration, or other related work.
• Demonstrated experience managing teams as well as outsourced vendors.
• Ability to lead and inspire action in others; strong sense of personal responsibility and the ability to hold others accountable.
• Strong attention to detail and ability to operate with a high degree of professionalism.
• Strong time management, planning, and organizational skills.
• Strong communication skills, both verbal and written.
• Ability to multi-task and work well independently and as a team.
• Proficiency with Office 365, including Outlook, Teams, Word, Excel, and PowerPoint.