Design Director, Global Brand - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The ServiceNow Brand & Strategy team is a passionate team of creative thinkers who are responsible for shaping the future of the ServiceNow brand. We are looking for a design director to lead the vision for the ServiceNow brand and to lead brand design across the organization and all of the channels and touchpoints both internal and external.

This leadership role is responsible for developing and scaling the ServiceNow brand identity, driving forward a design-led vision across the ServiceNow’s brand ecosystem globally. They should have a passion for strategy and a talent for creative development with meticulous execution.

The Design Director will elevate design quality, foster an inclusive design culture, and partner seamlessly across the ServiceNow organization. This leader will support our team of creative talent to do the best work of their careers. An ideal candidate has experience and is curious about technology, can build and maintain senior relationships, and influence large orgs and their leadership towards a collective future.

They have experience leading projects with internal teams, freelancers and managing external agencies. The ability to thrive in ambiguity, adopt new processes and embrace change is required.

An ideal candidate will have a strong background in design systems, and a proven track record of successfully leading integrated brand efforts. They are comfortable both as a leader and hands-on with creative tools when needed. They thrive in leading projects from initial strategy and briefing stages to final delivery of a finished product.

Design Director Responsibilities:

• Drive the global brand identity for all of ServiceNow products and services to ensure quality, consistency and scalability across all touchpoints
• Lead a high performing team to develop original, breakthrough brand systems, behaviors and design solutions that serve a global audience
• Foster and grow brand design culture through enabling world-class design
• Drive decision making processes and ways of working to improve performance, quality and integrated approaches to execution
• Lead with vision, influencing Marketing, Product and Business leadership to develop holistic brand systems


• 10+ years experience in design, building consumer brands globally
• 7+ years of demonstrated people management experience coaching and developing team members
• Experience leading with creative vision, purpose and innovation
• Experience driving brand solutions to business problems
• Experience building portfolio brands and working with brand architecture
• Experience across integrated design work: traditional, product, packaging, retail and experiential
• Experience recruiting talent and developing design careers
• Experience managing internal, external teams and agencies
• Experience collaborating, driving consensus among highly cross functional teams
• Exceptional communication and presentation skills. Can develop project and initiative presentations from strategy to execution.
• Experience partnering with and influencing marketing leadership and other executive stakeholders

• Expert with creative tools, creative cloud, Figma, Miro.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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