Deskside Support Agent - Diverse Linx
Morristown, NJ
About the Job
Job Description:
What are the top 3 skills required for this role?
1.Hardware and Software Installation and Troubleshooting
2.Handson experience with tools such as ServiceNow, Beyond Trust, RSAT-Users and Computers, Azure Portal, Intune, SysTrack, ZDX, Ricoh Admin Portal, CyberArk, and MS Teams
3.Very good understanding of Incident, Problem and asset management processes
Job Description/ Responsibilities
Experience with operating system image builds, software push platforms (Intune and SCCM)
Knowledgeable in Office 365 technology
Hands-on experience of Intune environment as part of Microsoft Modern Desktop Administration
Experience with supporting multiple scenarios based on device identities (Azure AD vs Hybrid Azure AD vs On-Prem)
Knowledge on Windows Autopilot as a modern OS Deployment solution.
Basics of Azure Windows virtual Desktop
Proven experience with ticket tracking systems (ServiceNow)
Strong presentation, communication and interpersonal skills with the ability to interact professionally
with a diverse group of technical personnel, executives, managers, and subject matter experts
Asset Management updates/clean up in the Asset Management System and AD clean up
Install and upgrade software and operating systems
Support video and audio conferencing requests as necessary
Troubleshoot network and local printers issues.
Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked
Maintain documented software and hardware inventories
Level 2 onsite or remote support for complex customer issues and requests.
Lead deployment of software releases, system upgrades and patches on end user devices via Intune deployment.
Should perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
