Deskside Support Technician - ABC Technologies (USA Region)

Technical Support:

• Provide hands-on technical support to employees resolving hardware, software, and network issues promptly.
• Assist users with software installations, updates, and configurations.
• Troubleshoot and resolve hardware problems, coordinating repairs or replacements when necessary.

User Assistance:

• Offer on-site guidance and training to employees on using various software applications and technological tools.
• Address user inquiries related to IT systems and applications, offering clear and concise instructions to resolve issues.

Systems Maintenance:

• Conduct routine maintenance and updates on computers, printers, peripherals, and other IT equipment.

Documentation and Reporting:

• Maintain accurate records of technical issues, resolutions, and equipment inventory.

Generate reports on recurring issues, system performance, and equipment status for review by the IT Supervisor.

Security and Compliance:

• Adhere to company policies and security protocols, ensuring compliance with data protection regulations.
• Assist in implementing and maintaining cybersecurity measures to safeguard company data and systems.

Collaboration and Communication:

• Collaborate with the IT team to execute IT projects, upgrades, and deployments.
• Communicate effectively with users, understanding their needs and providing timely updates on issue resolution or system changes.

Requirements:

• Proven experience as a Deskside Technician or similar role, preferably in an automotive or manufacturing environment.
• Proficiency in troubleshooting hardware, software, and network issues.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
• Excellent communication and interpersonal skills with the ability to convey technical information clearly.