Desktop Administrator - Suncoast Credit Union

Compensation: $55,000- $80,000 annually based on experience and credentials

Location Type: Hybrid, a flexible work model blending in-office and remote working

Position Type: Full Time 

Schedule: Monday through Friday 8:30 AM – 5:30 PM 

Provides technology implementation, support and maintenance of desktop, laptop and related peripherals. Configures and upgrades hardware and software to ensure optimal performance. Works to ensure workstation's technical compliance with Suncoast Credit Union standards. Troubleshoots technical issues in person, by telephone, and/or digital communication in a timely, accurate and professional manner. Initiates and implements new technologies which enhance user experience/performance.

• Contributes to, maintains, and upholds Credit Union's desktop/laptop system standards.
• Ensures desktop, laptop and related peripherals adhere to system security standards.
• Responsible for maintaining patch levels for credit union desktops and laptops staying up to date with current patch methods. Serves as point of contact for patch remediation inquiries and requests from IT Security.
• Develops and maintains configuration specifications and procedure documentation.
• Responsible for creating and maintaining desktop images and application packages.
• Maintains inventory of desktops and laptops, as well as other related hardware.
• Maintains and optimizes desktop/laptop configurations.
• Researches available software or hardware upgrades and/or replacements for various Credit Union departments. Assists operations staff in testing of software modifications, including additional customizing and debugging.
• Daily system monitoring and proactive maintenance of end user equipment. Troubleshoots, resolves, and documents system issues. Provides routine problem reporting and recommendations to management.
• Preforms failure analysis and determines action plans to correct failing systems or processes.
• Performs advanced troubleshooting techniques to address complex technical issues with Credit Union equipment and applications.
• Oversees inventory management of software and hardware components.
• Collaborates with other departments within Suncoast to successfully execute on projects.
• Shares their knowledge base with others and mentors team members.
• Participates in related training as needed to maintain and upgrade skill set. This includes, but is not limited to, completing annual security compliance training and understanding employee’s role in maintaining an effective standard of compliance program, and completing training.

• Bachelor’s degree in computing systems and/or systems management. (A comparable combination of work experience and training may be substituted for education requirements.)
• Advanced knowledge of PC setup and software installation.
• Advanced knowledge and understanding of Microsoft desktop systems and software programs. This includes, but is not limited to, current and previous two versions of Windows, Microsoft Office and SCCM.
• Advanced knowledge of remote connectivity software such as RDP, Citrix and Cisco VPN.
• Logic to troubleshoot hardware, software, networking and application problems.
• Working knowledge of essential networking principles.
• Ability to manage time and prioritize tasks in order to meet deadlines.
• Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented, and organized. Able to analyze and resolve difficult problems and situations.
• Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
• Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with members, staff, vendors, and government regulators. Able to influence others through explanation of facts, policies, and practices.
• Works independently with general supervision.

Benefits

• Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview 

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/