Desktop Architect - United Wholesale Mortgage

 

The Desktop Architect role is a strategic position within the Client Engineering and Support team, focusing on designing, implementing, and optimizing desktop computing environments to meet UWM's business objectives. This role requires a deep understanding of desktop technologies, industry best practices, and emerging trends to develop innovative solutions that enhance productivity, security, and user experience.

WHAT YOU WILL BE DOING

• Planning and coordinating OS upgrades, software rollouts and hardware refresh cycle
• Serve as a mentor to the Desktop Engineering and Administration team
• Collaborate with stakeholders to understand and solution for end-user technical requirements
• Establishing workstation standards, configurations and best practices
• Designing and optimizing our desktop computing environment to meet business needs
• Work closely with other Enterprise Technology teams

Objectives:

• Designing and architecting desktop infrastructure solutions, including hardware, operating systems, software applications, and peripherals, to meet the organization's current and future needs.
• Evaluating new desktop technologies, tools, and solutions to identify opportunities for improvement and ensure alignment with business requirements and IT standards.
• Establishing and enforcing desktop standards, configurations, and best practices to streamline support processes, improve system performance, and enhance security posture.
• Collaborating with stakeholders to understand end-user requirements and preferences, and designing user-centric desktop environments that optimize productivity and client satisfaction.
• Implementing robust security measures and compliance controls to protect desktop systems, data, and networks against cybersecurity threats and regulatory requirements.
• Planning and coordinating desktop deployment projects, including operating system upgrades, software rollouts, and hardware refresh cycles, to minimize disruption and ensure smooth transitions.
• Providing technical guidance, mentoring, and support to the Desktop Engineering team, and fostering collaboration to achieve shared goals and objectives.
• The ideal candidate for this role is a trailblazer.  Someone who thinks outside of the box, can step out of themselves in order to see different perspectives, and an innovator who is motivated to drive change. Someone who abhors the status quo and isn’t comfortable with things the way they are.

 

WHAT WE NEED FROM YOU

• Bachelor's degree in Computer Science, Information Technology, or related experience.
• 10+ years of combined experience in desktop architecture, desktop engineering, or related roles.
• Strong knowledge of desktop operating systems (Windows, macOS, Linux), hardware, software applications, and peripherals.
• Proficiency in desktop management tools (SCCM, Intune, Jamf Pro, etc.) and scripting languages (PowerShell, Python, etc.).
• Excellent problem-solving skills, analytical thinking, and attention to detail.
• Strong communication, presentation, and interpersonal skills.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, VMware Certified Professional – Desktop and Mobility, etc.) are a plus.

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.