Desktop Deployment Technician - American Structurepoint

Overview

When you join American Structurepoint, you gain more than a career. You become part of a family of talented, passionate, good-hearted people who take pride in going the extra mile for our clients. At American Structurepoint, we are known for making the impossible happen for clients across the world who want help building and bettering their communities. We live by our values—excellence, respect, integrity, innovation, and social responsibility.

We encourage our experts to try new things and explore new ideas that turn our client’s dreams into reality, even if those ideas are unconventional. We invest in our people by offering excellent benefits and training, development, and mentorship opportunities that lead to a rewarding career path. If you are ready for more than a career, we invite you to explore opportunities to join our team and help us improve the quality of life for the communities we serve.

About the role:

We are seeking a skilled and experienced Desktop Deployment Technician to join our team. The successful candidate will play a critical role in ensuring that our organization's desktop and laptop environment is up-to-date, secure, and efficient. You will be responsible for deploying new hardware and software, upgrading existing systems, and providing technical support to end-users.

In this role, you will work closely with other IT teams to ensure that our desktop environment is integrated into our overall network infrastructure. You will have the opportunity to work on a variety of projects, from deploying new desktops and laptops to developing and implementing automation tools to streamline our deployment processes.

The Desktop Deployment Technician will be responsible for managing multiple tasks and projects simultaneously, while maintaining a high level of accuracy and attention to detail. You will need to be proactive and possess excellent communication skills to provide timely and effective support to end-users and other stakeholders.

Responsibilities

• Prepare and deploy desktops and laptops for end-users, including imaging, configuration, and testing.
• Install, configure, and maintain operating systems, software applications, and hardware components.
• Perform upgrades and patches to operating systems, applications, and hardware as required.
• Provide technical support to end-users on desktop-related issues, including troubleshooting, diagnosing, and resolving problems.
• Coordinate with other IT teams to ensure that desktops and laptops are integrated into our overall network infrastructure.
• Document procedures and guidelines related to desktop deployment and support.
• Participate in special projects and initiatives related to desktop deployment and support as required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or a related field, or equivalent work experience.
• Minimum of 2 years of experience in desktop deployment and support.
• Strong technical knowledge of desktop and laptop hardware and software, including Windows operating systems, Microsoft Office suite, and anti-virus software.
• Ability to troubleshoot and diagnose problems with hardware and software.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Knowledge of scripting and automation tools is a plus.
• Experience with Ivanti imaging platform is a plus