Desktop - Deskside Support Analyst at Kforce Inc.
Plano, TX 75024
About the Job
- Answer and respond to calls, emails and in-person requests for technical assistance, inquiries, and other services
- Communicate and resolve issues in a professional and timely manner
- Adhere to established SLAs for calls and tickets
- Configure, deploy, and support various computer, networking, phones, mobile devices, audio-video, and other equipment and software related to the end-user computing environment
- Perform software installation and troubleshooting
- Assist with various projects as needed
- Other duties as assigned
- Provide prompt, thorough, and accurate issue resolution
- Deliver the highest level of professionalism, compassion, and -above and beyond- customer service, resulting in rapport and confidence with end users
- Exhibit Servant Leader traits (appreciation, recognition, encouragement, etc.), which results in positive working relationships with internal and external customers
- Provide quality work according to Highland Homes Core Values & Guiding Principles
Requirements:
- High School diploma/GED; Bachelor's degree in relevant technical field preferred
- MCSE, MCSA, MCITP, or other equivalent desktop certifications preferred
- Tier 1 - Minimum 2 years of experience
- Prior service desk experience
- Reliable home internet and cell service required
- High-level of proficiency with Windows 7, Windows 10, and Microsoft Office
- Entry-level understanding of networking principles
- Strong troubleshooting/problem solving skills
- Professional communication and customer service skills both written and oral
- Communication
- Planning and organization
- Attention to detail
- Good Judgment and Problem Analysis
- Adaptability and flexibility
- High Degree of Professionalism
- Time Management
- Self-motivator and team player
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.