Desktop Engineer-Alexandria, VA - DirectViz Solutions, LLC

DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate funded technology certifications, and employee recognition and appreciation programs.

At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!

DirectViz Solutions, LLC. is a high-level, strategic consulting services firm that meets mission IT needs for government clients. We are looking to hire a full time Systems Engineer. The work location will be Alexandria, VA.

Description:

The candidate will be customer facing and must possess outstanding customer service and communication skills. The candidate will be responsible for dedicated support of specific business units for the client. This includes dedicated Tier 3 support of Mac and PC Operating systems, workstations and business applications in an enterprise environment and may include definition of requirements, research, analysis, and selection of COTS solutions or designing custom solutions, analysis of security impact, definition of test plans, use/test cases and pilot testing the solution. The candidate will work directly with the client and their contractors in a collaborative fashion to define solutions to meet the client's business needs. Candidates will communicate with employees and contractors; displaying strong customer service skills, using professionalism, tact and diplomacy

Required Skills

• Minimum of 8 years' systems analyst/engineer
• Advanced knowledge working with Microsoft Intune
• Knowledge working with MECM including:
  • packaging, entitling, monitoring and reporting applications and packages
  • development, testing and entitlement of Task Sequences
• Knowledge developing and using Powershell scripts or other scripting tools
• Imaging and Deployment of workstations
• Knowledge working with Hyena and/or Active Directory Users and Computers
• Advanced knowledge of Mac and PC workstation hardware components, peripherals and software configuration
• Tier 3 support of IT equipment/business applications (Diagnosis/Remediation, Installation, Configuration, Maintenance, Performance Analysis/Tuning)
• Experience with requirements analysis and developing software requirements
• Experience performing software testing
• Technical writing and business communications
• Background working in Tier I/II support/systems analysis/quality assurance in an IT environment
• Effective written and oral communication skills

Desired Skills

• Knowledge of macOS and Mac application configuration
• Knowledge working with Jamf or equivalent
• ITIL Service Management
• Security Vulnerability remediation
• CRM/Ticketing Systems usage

Responsibilities include:

• Development and deployment of operating systems, applications and software updates through Intune and MECM
• Development and deployment of configuration profiles and compliance policies through Intune and MECM
• Tier 3 support of workstation, print, and business applications
• Facilitate the gathering in requirements including documentation of business and technical requirements and documentation of a requirements traceability matrix.
• Perform research and analysis of various COTS solutions to meet the requirements
• Performs architectural design for the solution including hardware, software, security, database, and data flow definition.
• Performs technical design of the solution including documentation of technical and architectural design and updating requirements traceability matrix.
• Performs analysis of security risks associated with the solution.
• Responsible for synthesizing customer contractual needs and requirements into system test solutions that acknowledge technical, schedule and cost constraints.
• Develops and directs preparation and execution of comprehensive test plans, procedures and schedules for completing systems.
• Coordinates testing activities.
• Performs technical analysis of complete systems and prepares comprehensive system level evaluations.
• Conducts software testing, verification and validation.
• Ensures that project and process control documentation are compliant with requirements, objectives and/or contract.
• Reviews include applicable specifications, materials, tools, techniques, and methodologies.
• Performs or directs verification of software requirement allocations, traceability, and testability.
• Defines implementation plan and communicates with release management team to indicate readiness to transition to operations.
• Communicates release schedules to the client business units
• Defines/reviews training plan in coordination with the solution and implementation plan documents
• Documenting and Tracking Change Requests, Problems, and customer Incidents and Requests
• Daily, weekly, monthly and ad hoc reports on productivity, tasks and accomplishments
• Attending required technical meetings

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.